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Biolage Ultra Hydrasource Litre Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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What It Is
The Biolage Ultra HydraSource Litre Duo bundles the professional 1L Ultra HydraSource Shampoo and 1L Ultra HydraSource Conditioner — the intensely moisturizing system for very dry, thick, or coarse hair, at professional sizing that saves 31% versus retail sizes.
Hair Concerns
- Very dry, thick, or coarse hair
- Frizz and flyaways
- Breakage from dryness
- Colour-treated dry hair
- Volume and manageability
Key Benefits
- 72 hours of moisture and frizz control and 6x more moisture after one use with the Ultra HydraSource Shampoo and Conditioner system
- Cold-pressed Cupuaçu Butter delivers deep hydration with high spreadability to prevent weighdown, leaving hair soft, supple and smooth — specifically designed for the higher hydration needs of thick and coarse textures
- Best-value professional sizing — 1L of each saves 31% versus retail sizes; the richer Ultra formula is the step up from standard HydraSource, designed for medium to thick hair that needs intensified conditioning
Highlighted Ingredients
What Else You Need to Know
Ultra HydraSource is the step up from standard HydraSource — same aloe-powered moisture platform, but intensified with Cupuaçu Butter for thick, coarse, and very dry hair that needs heavier conditioning. The Salicylic Acid in both formulas is worth noting for Metro Vancouver customers: hard water calcium and magnesium deposits create a film on the hair shaft that blocks moisture from penetrating. The BHA in this system helps remove that mineral buildup, which is why it may work noticeably better than standard moisturizing shampoos for clients struggling with hard water dryness.
Fragrance
Warm citrus and floral with aloe freshness — the iconic HydraSource family scent, shared across shampoo and conditioner.
How to Use
Shampoo: Apply to wet hair, lather with a massaging motion, rinse thoroughly. Conditioner: Apply to wet hair after shampooing, leave in 1–3 minutes, rinse thoroughly. For best results, pair with Ultra HydraSource Leave-In Cream for the full 72-hour frizz control result.
Authorized Biolage retailer · Zennkai Canada since 1984 · Authorized Biolage retailer · Zennkai Canada since 1984 · Leaping Bunny Certified Cruelty-Free · Vegan