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Biolage Smoothproof Litre Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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What It Is
The Biolage Smoothproof Litre Duo bundles the professional 1L Smoothproof Shampoo and 1L Smoothproof Conditioner — the complete anti-frizz system for naturally frizzy, humidity-prone hair, at professional sizing that saves 31% versus buying each litre separately.
Hair Concerns
- Frizz and flyaways
- Humidity-prone hair
- Unmanageable, coarse hair
- Colour-treated frizzy hair
- Static control
Key Benefits
- Cold-pressed Camellia Oil (Camellia Oleifera Seed Oil) forms a protective layer around each strand to defend against humidity — the primary external trigger for frizz, particularly relevant in Metro Vancouver's coastal climate
- Filtered Glycerin draws moisture into the hair shaft as a humectant, reducing dehydration-driven frizz from within while the camellia oil shields from outside
- Best-value professional sizing — 1L of each saves 31% versus retail sizes; conditioner is silicone-free and paraben-free, suitable for daily use on colour-treated hair
Highlighted Ingredients
What Else You Need to Know
Biolage Smoothproof takes its inspiration from the camellia plant — native to Asia, its seed oil has been used for centuries as a hair treatment for its lightweight, non-greasy emollient properties. The conditioner formula is silicone-free, making it suitable for daily use without buildup. In Metro Vancouver's coastal humidity, the Smoothproof system's camellia oil barrier is directly relevant — humidity is the primary mechanical trigger for frizz, and the oil layer prevents moisture from the air entering the hair shaft and disrupting the cuticle.
Fragrance
Warm floral with fruity top notes and a soft clean finish — shared across the Smoothproof shampoo and conditioner.
How to Use
Shampoo: Massage into wet hair with a massaging motion. Rinse thoroughly. Conditioner: Apply to wet hair after shampooing, leave in 1–3 minutes for frizz control and humidity defense. Rinse thoroughly.
Authorized Biolage retailer · Zennkai Canada since 1984 · Authorized Biolage retailer · Zennkai Canada since 1984 · Leaping Bunny Certified Cruelty-Free · Vegan