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Alcove Volumizing Shampoo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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What It Is
A sulfate-free volumizing cleanser for fine and thin hair, where the usual failure is not lack of product but too much of it. The formula is built to leave nothing behind: SLSA lifts residue and oil from the root without stripping, and the volume-boosting actives add body at the shaft rather than coating it. What creates lift in fine hair is the absence of weight.
Key Benefits
- Volume and body for fine and thin hair. Sulfate-free — cleanses without stripping. Adds lift at the root without weight. Colour safe. Anti-static. Rated 5.0 by Alcôve customers.
Highlighted Ingredients
What Else You Need to Know
The single most common mistake in a volume routine is pairing a volumizing shampoo with a rich conditioner — the conditioner puts back exactly the weight the shampoo removed. Alcôve formulates its pairs to the same target for that reason. Every purchase earns Beauty with Benefits points, redeemable in-store and online. Authorized Alcôve retailer.
How to Use
Apply to wet hair. Massage into the scalp for 1–2 minutes, concentrating at the roots where residue accumulates. Rinse thoroughly. Follow with the Alcove Volumizing Conditioner — do not follow with a heavy moisturizing conditioner, which defeats the purpose.
Authorized Alcove retailer · Zennkai Canada since 1984 · ALCÔVE · Canadian Professional · Made in Canada · Vegan · Cruelty-Free · Sulfate-Free · Paraben-Free · Salt-Free · Gluten-Free · Colour Safe