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Alcôve Repair & Renew Holiday Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Targeted repair in a giftable size. The Alcôve Repair & Renew Holiday Duo pairs two travel-size treatment products — the Restructuring Mask and the Multitasking Mist — in a festive ornament-style gift box. A great stocking stuffer or add-on for clients dealing with damaged, over-processed, or brittle hair. Products are sulfate-free, paraben-free, and vegan.
- Restructuring Mask (56ml) — an intensive treatment to help restore the appearance of strength in damaged or over-processed hair
- Multitasking Mist (60ml) — a leave-in spray that repairs, fortifies, protects, and hydrates in one step
What It Is
A 2-piece travel-size holiday gift set for damaged or over-processed hair. Includes Restructuring Mask (56ml) and Multitasking Mist (60ml) in a festive ornament-style gift box. Sulfate-free, paraben-free, vegan. Made in Canada.
Hair Concerns
- Damage & Repair
- Breakage
- Dryness
- Frizz
- Color-Treated
Key Benefits
- Restructuring Mask provides intensive treatment with repair and fortifying actives to help restore the appearance of strength and vitality to damaged or over-processed hair
- Multitasking Mist is a versatile leave-in spray with repair, protection, fortifying, and hydration actives — spray on damp or dry hair before heat styling or as a daily treatment
- The duo targets damage at two steps of the routine — an intensive mask treatment and a daily leave-in — for more comprehensive repair support
- Travel-size format makes it a perfect stocking stuffer, gift bag addition, or introduction to Alcôve's repair routine
Highlighted Ingredients
What Else You Need to Know
Comes in a festive hanging ornament-style gift box — ready to give as-is. Products are sulfate-free, paraben-free, and vegan. Made in Canada. Contains fragrance (parfum) and linalool/benzyl salicylate — check full ingredient list if you have fragrance sensitivities.
Fragrance
Parfum / Fragrance. Contains linalool and benzyl salicylate.
How to Use
Restructuring Mask: After shampooing, apply to damp hair mid-lengths to ends. Leave on 5–10 min, then rinse. Use weekly or as needed. Multitasking Mist: Spray onto damp or dry hair. Do not rinse. Use daily before heat styling or as a leave-in treatment.
FAQ
What's included in the Repair & Renew Holiday Duo?
The duo includes Alcôve Restructuring Mask (56ml) and Multitasking Mist (60ml) in a festive hanging ornament gift box.
How often should I use the Restructuring Mask?
Use the Restructuring Mask once a week, or as needed, in place of your regular conditioner. Apply to damp hair after shampooing, leave for 5–10 minutes, then rinse.
Can the Multitasking Mist be used daily?
Yes — spray on damp or dry hair daily before heat styling or as a leave-in treatment. It does not need to be rinsed out.
Authorized Alcôve retailer · Zennkai Canada since 1984 · Alcôve — Canadian-made professional haircare. Paraben-free, sulfate-free, vegan. Formulated with plant oils and fruit extracts.