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Alcôve Hydrator Holiday Set
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Deep hydration from wash to finish — the Alcôve Hydrator Holiday Kit brings together four hydration-focused products for dry, brittle, or colour-treated hair. Includes Hydrating Shampoo, Hydrating Conditioner, Restructuring Mask, and Multitasking Mist in a signature lavender Alcôve cosmetic bag. All formulated with Alcôve's plant oil and fruit extract blend, including argan, evening primrose, and pomegranate seed oil.
- Hydrating Shampoo (300ml) — sulfate-free cleanse for dry hair; deeply nourishes without stripping
- Hydrating Conditioner (300ml) — conditions and detangles for softer, more manageable hair
- Restructuring Mask (56ml) — an intensive treatment to help restore the appearance of strength to damaged hair
- Multitasking Mist (60ml) — a leave-in spray that repairs, protects, and hydrates in one step
What It Is
A 4-piece limited-edition holiday kit for dry, brittle, or colour-treated hair. Includes Hydrating Shampoo (300ml), Hydrating Conditioner (300ml), Restructuring Mask (56ml), and Multitasking Mist (60ml) in a signature lavender Alcôve cosmetic bag. Sulfate-free, paraben-free, vegan. Made in Canada.
Hair Concerns
- Dryness
- Damage & Repair
- Frizz
- Color-Treated
- Manageability
Key Benefits
- Hydrating Shampoo uses sulfate-free cleansers with glycerin, argan oil, and mango extract to cleanse and nourish dry hair without stripping moisture
- Hydrating Conditioner detangles and conditions with plant oils and PEG-50 shea butter for hair that looks and feels softer and more manageable
- Restructuring Mask provides an intensive treatment to help restore the appearance of strength and vitality to damaged or over-processed hair
- Multitasking Mist is a versatile leave-in spray that helps repair, protect, and hydrate in one step — use on damp or dry hair before heat styling
Highlighted Ingredients
What Else You Need to Know
A ready-to-gift holiday kit. Comes in a reusable lavender Alcôve cosmetic bag. Products are sulfate-free, paraben-free, and vegan. Made in Canada. Safe for colour-treated hair. Contains fragrance (parfum) — check full ingredient list if you have fragrance sensitivities.
Fragrance
Parfum / Fragrance. Contains linalool and benzyl salicylate.
How to Use
Shampoo: Apply to wet hair, massage into scalp 1–2 min, rinse. Conditioner: Apply mid-lengths to ends after shampooing, leave 1–5 min, rinse. Mask: After shampooing, apply to damp hair, leave 5–10 min, rinse. Multitasking Mist: Spray onto damp or dry hair before styling. Do not rinse.
FAQ
What's included in the Alcôve Hydrator Holiday Kit?
The kit includes Hydrating Shampoo (300ml), Hydrating Conditioner (300ml), Restructuring Mask (56ml), and Multitasking Mist (60ml), packaged in a reusable lavender Alcôve cosmetic bag.
Is this kit safe for colour-treated hair?
Yes — all Alcôve Hydrating products are sulfate-free and safe for colour-treated hair.
How do I use the Restructuring Mask?
After shampooing, apply the mask to damp hair from mid-lengths to ends. Leave on for 5–10 minutes, then rinse thoroughly. Use weekly or as needed in place of your conditioner.
Authorized Alcôve retailer · Zennkai Canada since 1984 · Alcôve — Canadian-made professional haircare. Paraben-free, sulfate-free, vegan. Formulated with plant oils and fruit extracts.