FREE SHIPPING ON ALL ORDERS OVER $50*
Abba Gentle Litre Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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The Abba Gentle Litre Duo is the professional 1-litre shampoo and conditioner for sensitive scalps and delicate hair — Abba's certified organic gentle care system delivering soothing, clean-ingredient cleansing and conditioning without parabens, sulfates, or silicones, at exceptional value in the professional salon size, at Canada's lowest price.
Why Buy the Litre Size
- Save 28% vs buying two regular-size Abba Gentle bottles — certified organic gentle care at exceptional professional value
- Abba's certified organic formula is one of the cleanest sensitive-scalp systems available in any professional brand at Zennkai
- Not available at Sephora in litre size — professional salon-channel exclusive at Zennkai
- 1000ml vs 900ml from three regular bottles — 100ml extra free every purchase
- Lasts approximately 3–4 months with daily use for sensitive or delicate hair types
About Abba Gentle Abba Gentle applies the brand's certified organic philosophy to sensitive hair and scalp care — delivering professional-grade cleansing and conditioning through an herbal therapy formula that nourishes, calms, and mends without the parabens, sulfates, or silicones found in many everyday shampoos. The soothing, mild cleansing system is gentle enough for children, ideal for sensitive skin and scalps, and suitable for daily use. It delivers noticeable softness and shine without stripping or irritating the scalp.
Key Ingredients Certified organic gentle complex — Abba's clean-ingredient blend of certified organic botanicals including Aloe Barbadensis Leaf Juice, Wild Cherry Bark Extract, Hydrolyzed Quinoa, and Hydrolyzed Soy and Barley Protein to soothe, strengthen, and soften. Panthenol conditions and adds shine. Mild sulfate-free cleansing system — gentle enough for daily use on sensitive skin, scalps, and children's hair.
Best For
- Sensitive scalps and skin prone to irritation from conventional shampoos
- Clients who prioritise certified organic, clean-ingredient professional haircare
- Children's hair and all ages requiring a mild, soothing daily wash system
- All hair types wanting sulfate-free, paraben-free gentle care at excellent professional value
- Metro Vancouver clients with sensitive scalps looking for certified organic professional care in a hard water environment
Available at Zennkai — Canada's lowest professional price on Abba. Authorized retailer. 100% authenticated professional stock. Free shipping on orders over $50. Ships anywhere in Canada. Beauty with Benefits members earn points on every purchase — join free at zennkai.com/pages/beauty-with-benefits. Shop the full Abba collection at zennkai.com/collections/abba.