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Matrix High Amplify Holiday Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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A volumizing duo for fine, flat hair — the perfect gift for anyone who wants big, bouncy hair this holiday season. This limited-edition set pairs the High Amplify Shampoo and Conditioner, both powered by Protein to help build volume from root to tip. Formulated for all hair types seeking visible lift and fullness.
- High Amplify Shampoo 300ml — cleanses and volumizes at the root
- High Amplify Conditioner 300ml — lightweight moisture without weighing hair down
What It Is
A limited-edition holiday duo for fine, flat hair. Includes High Amplify Shampoo 300ml and Conditioner 300ml — both formulated with Protein to support the appearance of fuller, more voluminous hair.
Hair Concerns
- Flatness
- Lack of Volume
- Fine Hair
Key Benefits
- Protein-powered formula supports the appearance of visibly fuller, more voluminous hair
- Shampoo cleanses and lifts at the root for a bouncy, voluminous foundation
- Lightweight conditioner adds moisture without heaviness or buildup
- Designed specifically for fine hair that needs volume without weight
Highlighted Ingredients
What Else You Need to Know
A ready-to-gift holiday set. Includes the High Amplify shampoo and conditioner duo. Limited-edition holiday packaging.
Fragrance
Fresh, clean fragrance.
How to Use
Shampoo: Apply to wet hair, lather and rinse. Conditioner: Apply after shampooing from mid-lengths to ends, leave for 1–2 minutes, then rinse thoroughly.
FAQ
Is High Amplify only for fine hair?
High Amplify is formulated specifically for fine hair that needs volume, but can be used by anyone looking for a lightweight, volumizing routine.
Will the conditioner weigh my hair down?
No — the conditioner is formulated to be lightweight, delivering moisture without the heaviness that can flatten fine hair.
Is this a limited-edition set?
Yes — this duo is a limited-edition holiday gift set. The individual products are available year-round.
Authorized Matrix retailer · Zennkai Canada since 1984 · Matrix — professional haircare trusted by salon experts worldwide. Delivering high-performance formulas with accessible, salon-quality results since 1980.