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Malibu C Swimmers Wellness Clarifier
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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ONLINE EXCLUSIVE
What it is: A single-use 5g crystallized vitamin remedy that neutralizes chlorine, removes copper and pool mineral deposits, and reverses the look of green hair — formulated with freshly activated Ascorbic Acid and Disodium EDTA in a vegan, fragrance-free, preservative-free packet designed for regular use by swimmers after every pool session.
Hair Texture: Straight, Wavy, Curly, Coily
Hair Type: Fine, Medium, Thick
Hair Concerns:
- Anti-Pollution & Metal Detox
- Scalp Buildup & Congestion
- Colour Protection & Vibrancy
- Damage & Breakage
Key Benefits:
- Freshly activated crystallized Ascorbic Acid (Vitamin C) neutralizes chlorine and chloramine compounds on contact — the crystal format preserves maximum potency until the moment of use, unlike pre-dissolved formulas
- Disodium EDTA chelates copper, calcium, magnesium, and other pool mineral deposits from the hair shaft — addressing the primary cause of green hair discolouration in blonde and light hair
- Glucose acts as a natural humectant and carrier, supporting the activation and even distribution of the Ascorbic Acid and chelating complex
- Sodium Cocoyl Isethionate provides a mild sulfate-free lather that carries neutralized chlorine compounds and chelated minerals away from the hair during rinse
- Reduces dryness, tangles, and discolouration caused by regular pool exposure
- Use at least once a week — or after every pool session for frequent swimmers
- Preservative-free, paraben-free, gluten-free, fragrance-free, vegan, cruelty-free, made in the USA
Highlighted Ingredients:
- Ascorbic Acid (Vitamin C): Primary chlorine-neutralizing active; oxidizes and breaks down chlorine and chloramine compounds deposited on the hair shaft during pool swimming — the crystallized format ensures maximum freshness and potency at activation
- Disodium EDTA: Chelating agent that binds to and removes copper (the cause of green hair discolouration in light hair), calcium, and magnesium mineral deposits from the hair shaft — addresses both pool chemistry buildup and hard water mineral accumulation
- Glucose: Natural sugar-derived humectant and carrier; supports even dissolution and distribution of the active complex through the hair
- Sodium Cocoyl Isethionate: Sulfate-free isethionate surfactant providing gentle lather that lifts neutralized compounds and chelated minerals away from the hair during rinse
- Xanthan Gum: Natural thickener that gives the activated formula the right consistency for even application and distribution through wet hair
Ingredient Callouts: Preservative-free. Paraben-free. Gluten-free. Fragrance-free. Sulfate-free. No added sodium chloride (salt). Vegan. Cruelty-free.
What Else You Need to Know: Use at least once a week, or after every pool session if swimming frequently. Shampoo first, rinse, then pour the crystals across a wet palm and rub hands together with approximately 30ml (1oz) of water to activate and dissolve. Apply and massage throughout hair, leave on for 2–5 minutes, then rinse. Follow with Malibu C Swimmers Shampoo and Conditioner for the complete post-swim protocol. For damaged hair, follow with the Malibu C Miracle Repair Reconstructor after rinsing. The hermetically sealed sachet is travel-ready — ideal to keep in a swim bag for poolside use. In Metro Vancouver's active aquatics culture — year-round indoor pools, outdoor summer pools, and ocean swimming — regular chlorine and mineral exposure is a real concern for swimmers of all hair types. Blonde and colour-treated hair is most vulnerable to green tinting from copper chelation, but all hair types accumulate chlorine compounds and hard water deposits that dull colour, increase breakage, and reduce manageability over time. See our Hard Water Hair Damage hub for the full chelation protocol. Authorized Malibu C retailer. Earn Beauty with Benefits points on this purchase.
Fragrance Description: Fragrance-free