FREE SHIPPING ON ALL ORDERS OVER $50*
Malibu C Quick Fix Wellness Hair Remedy
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
Couldn't load pickup availability
ONLINE EXCLUSIVE
What it is: A professional-grade, single-use 5g crystallized vitamin remedy that corrects unexpected colour or toner results at the shampoo bowl — using a freshly activated Ascorbic Acid and chelating complex to gently lift unwanted pigment, remove hard water mineral deposits, and prime hair for successful colour reapplication. Fragrance-free, preservative-free, sulfate-free, and vegan.
Hair Texture: Straight, Wavy, Curly, Coily
Hair Type: Fine, Medium, Thick
Hair Concerns:
- Colour Protection & Vibrancy
- Anti-Pollution & Metal Detox
- Scalp Buildup & Congestion
- Damage & Breakage
Key Benefits:
- Freshly activated crystallized Ascorbic Acid (Vitamin C) complex delivers maximum potency at activation — crystal format preserves efficacy until the moment of use, unlike pre-dissolved liquid formulas
- Disodium EDTA and Sodium Gluconate chelate hard water mineral deposits (calcium, magnesium, iron) from the hair shaft at the same time as correcting colour — one step, two results
- Sodium Cocoyl Isethionate provides a gentle, sulfate-free lather that carries lifted pigment and minerals away from the hair during the treatment rinse
- Betaine osmolyte helps maintain hair moisture and scalp comfort through the chelation and pigment-correction process
- Citric Acid lowers formula pH to optimise the chelating activity and assist with cuticle closure post-treatment
- Gentle enough for scalp use — safe alternative to bleach caps and harsh chemical colour removal methods
- Preserves the integrity of chemically treated hair; primes strands for immediate colour reapplication if needed
- Gluten-free, paraben-free, sulfate-free, preservative-free, fragrance-free, vegan, cruelty-free, made in the USA
Highlighted Ingredients:
- Ascorbic Acid (Vitamin C): The primary colour-correction active; in crystallized form it activates fresh at the shampoo bowl for maximum oxidation potency — gently lifts unwanted toner and colour pigment from the hair shaft
- Disodium EDTA: Chelating agent that binds to and removes calcium, magnesium, and iron mineral deposits from the hair — the hard water mineral removal mechanism
- Sodium Gluconate: Secondary chelating agent that works alongside Disodium EDTA to enhance mineral removal efficiency and overall chelation thoroughness
- Sodium Cocoyl Isethionate: Mild isethionate-based surfactant (sulfate-free) providing a gentle lather that carries lifted pigment and minerals away from the hair during rinse
- Betaine: Natural osmolyte derived from sugar beet; maintains moisture balance and scalp comfort through the chelation process
- Citric Acid: Lowers formula pH to optimise chelating activity and assists cuticle closure post-treatment for a smoother finish
Ingredient Callouts: Gluten-free. Paraben-free. Sulfate-free. Preservative-free. Fragrance-free. Vegan. Cruelty-free.
What Else You Need to Know: Shampoo hair first, then rinse. Pour the crystals across a wet palm, rub hands together with approximately 30ml (1oz) of water to dissolve, then apply and scrunch into hair for 5 minutes. Shampoo and rinse thoroughly. If following with a colour service, conditioner is not recommended — proceed directly to colour. Colour service can be applied immediately after shampooing the remedy from hair. If used on white or very light/non-pigmented hair, shampoo an additional time to ensure all crystallized vitamins are fully removed — the Malibu C Un-Do-Goo shampoo is recommended for this step. For best results, follow with the Malibu C Miracle Repair Reconstructor to replenish moisture and protein after the chelation step. In Metro Vancouver, hard water mineral deposits from the municipal water supply make this remedy particularly relevant — minerals in the water actively interfere with colour uptake and toner longevity, meaning pre-service chelation isn't just a correction tool, it's a prevention step. See our Hard Water Hair Damage hub for the full chelation protocol. Authorized Malibu C retailer. Earn Beauty with Benefits points on this purchase.
Fragrance Description: Fragrance-free