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Malibu C Miracle Repair Wellness Reconstructor
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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ONLINE EXCLUSIVE
What it is: A single-use 12ml vegan reconstructor packet that penetrates deep into the hair shaft to replenish essential nutrients, repair damage, and restore manageability — formulated with gluten-free plant protein (soy-derived), Panthenol (Pro-Vitamin B5), and a multi-Polyquaternium conditioning system to detangle, strengthen, and revitalize compromised hair.
Hair Texture: Straight, Wavy, Curly, Coily
Hair Type: Fine, Medium, Thick
Hair Concerns:
- Damage & Breakage
- Dryness & Dehydration
- Shine & Gloss
- Colour Protection & Vibrancy
Key Benefits:
- Cocodimonium Hydroxypropyl Hydrolyzed Soy Protein penetrates deep into the hair shaft to seek out and fill weak, damaged areas — rebuilding structural integrity from within
- Panthenol (Pro-Vitamin B5) replenishes vital moisture, improves elasticity, and adds slip for easier detangling post-treatment
- Multi-Polyquaternium complex (PQ-71, PQ-37, PQ-4, PQ-10, PQ-7) provides a layered conditioning film that smooths the cuticle, reduces breakage, and restores manageability
- Butyrospermum Parkii (Shea) Butter and Olea Europaea (Olive) Fruit Oil nourish and soften hair through the reconstructing process
- Silicone Quaternium-17 adds a protective surface layer and contributes to renewed shine post-treatment
- Vegan, cruelty-free, gluten-free, paraben-free
- Use weekly or after a Malibu C remedy treatment for maximum benefit
Highlighted Ingredients:
- Cocodimonium Hydroxypropyl Hydrolyzed Soy Protein: Gluten-free plant protein that penetrates the hair shaft and targets weak, damaged zones — the primary reconstructing active that fills fractures and rebuilds structural integrity
- Panthenol (Pro-Vitamin B5): Penetrates the hair cortex to replenish moisture, improve elasticity, and add slip for detangling; the key nutrient-replenishment active
- Polyquaternium-71: High-molecular-weight conditioning polymer that helps repair and smooth the damaged cuticle surface for improved manageability and shine
- Butyrospermum Parkii (Shea) Butter: Rich emollient providing deep nourishment and softness during the treatment process
- Olea Europaea (Olive) Fruit Oil: Penetrating oil that supplements the shea butter with additional emollient conditioning and cuticle smoothing
- Macadamia Integrifolia Seed Oil + Ethyl Macadamiate: Macadamia-derived emollients providing lightweight surface conditioning and added shine
- Sodium PCA: Natural Moisturising Factor (NMF) component that helps restore the hair's natural moisture balance post-treatment
Ingredient Callouts: Vegan. Cruelty-free. Gluten-free. Paraben-free.
What Else You Need to Know: After shampooing, apply the full packet to damp hair and leave on for 3–5 minutes before rinsing. For severely damaged hair, cover with a processing cap and expose to heat for 5–10 minutes before rinsing — the heat-activated option significantly deepens protein penetration. Not recommended immediately before a chemical service. If using after a chemical service, skip the heat step. Best used weekly as a standalone treatment or immediately following a Malibu C Wellness Remedy (Hard Water, Colour Wellness, Swimmers Wellness) to maximize results. In Metro Vancouver, hard water mineral buildup creates a physical barrier on the cuticle that blocks protein treatments from penetrating fully — pairing this reconstructor with a Malibu C Hard Water Wellness Remedy first removes the mineral layer and dramatically improves protein uptake. See our Hard Water Hair Damage hub for the chelation protocol. Authorized Malibu C retailer. Earn Beauty with Benefits points on this purchase.
Fragrance Description: Clean, lightly sweet, and fresh — a soft floral-citrus impression with warm undertones.