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Paul Mitchell Hair Sculpting Lotion
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Paul Mitchell Hair Sculpting Lotion is one of those rare styling products that has earned its place in the permanent lineup — a medium-hold lotion that delivers shapeable control, long-lasting memory, and shine without locking hair into a rigid set. The key functional advantage is reactivation: the Polyquaternium-11 film former that provides hold is water-soluble and heat-responsive, meaning you can re-wet or restyle with a blowdryer at any point without having to wash and start over. For session work, second-day restyling, or anyone who wants one product that handles wet-set and blowout work equally well, this is the practical choice.
The formula is deliberately minimal — Polyquaternium-11 for hold, Panthenol (Vitamin B5) for elasticity and shine, and Glycerin as a humectant to keep the film flexible rather than crispy. Vegan, paraben-free, and color-safe.
What It Is
A medium-hold styling lotion that sets hair with long-lasting memory and reactivates with heat or water for quick, easy restyling. Polyquaternium-11 provides shapeable, workable hold; Panthenol adds elasticity and shine; Glycerin keeps the film flexible without crispiness. Vegan, paraben-free, color-safe. All hair types.
Hair Concerns
- Frizz
- Damage & Repair
Key Benefits
- Reactivates with heat or water — the Polyquaternium-11 hold film is water-soluble and heat-responsive, so you can reshape or restyle at any point without washing the product out; apply a small amount of water or use a blowdryer on a set style to reactivate and reshape without product buildup.
- Medium hold with long-lasting memory — sits in the flexible hold tier (not soft, not firm), making it versatile across blow-dry finishing, wet-set work, roller sets, diffusing, and air-dried texture; holds the shape set during styling without the stiffness that prevents reworking.
- Panthenol (Vitamin B5) forms a protective film on the hair's surface that improves elasticity, reduces breakage, and enhances shine — counteracting the drying or stiffening effect that some hold polymers create, leaving hair feeling conditioned rather than coated.
Highlighted Ingredients
What Else You Need to Know
Hair Sculpting Lotion sits in Paul Mitchell's Flexible Hold tier, alongside Super Sculpt Styling Glaze and Fast Drying Sculpting Hairspray — choose it for shapeable control and shine; choose Super Sculpt when you need more defined memory; choose the hairspray for buildable body and finishing. For roller sets, distribute through damp hair and roll sections before setting under a dryer — the reactivation property means you can re-wet any section that dried unevenly without starting over. For blowout use, apply to damp hair before rough-drying and then finish with a round brush.
Fragrance
Complex citrus herbal with energizing notes of lemon and neroli.
How to Use
Apply a small amount to clean, damp hair. Style as desired — blowdry, air-dry, or set with rollers. To restyle, mist with water or apply heat to reactivate hold and reshape.
FAQ
What does 'reactivates with heat or water' mean?
The Polyquaternium-11 hold film is water-soluble and heat-responsive — misting with water or applying blowdryer heat softens the set style so you can reshape it without washing the product out first.
Is Hair Sculpting Lotion the same as a gel?
No — it is a lotion-format flexible hold product, not a gel. It provides shapeable medium hold with shine and a soft feel; gels typically use stronger polymers that produce a firmer, crunchier set.
Is this safe for color-treated hair?
Yes — it is color-safe, paraben-free, and contains no sulfates or alcohol-based stripping agents that accelerate color fade.
Authorized Paul Mitchell retailer · Zennkai Canada since 1984 · American-founded 1980 by Paul Mitchell + DeJoria · First pro hair brand against animal testing · Cruelty-free · Hawaiian awapuhi farm