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Davines OI Shampoo
Returns & Exchanges
Thank you for shopping at Zennkai.com.
ONLINE EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Davines OI Shampoo is the most universally recommended professional shampoo in the Davines range — a Roucou oil-infused formula that delivers extraordinary softness, high-impact shine, and frizz control for every hair type, from a B Corp certified brand that sources its ingredients through regenerative organic agriculture.
OI Shampoo is the foundation of the Davines OI system and one of the most beloved professional shampoos in Canadian salons precisely because it works for every hair type without exception. Roucou oil, extracted from the Bixa orellana plant and rich in beta-carotene and antioxidants, penetrates the hair shaft to nourish from within while the gentle lather cleanses without stripping. Hair is left measurably softer, shinier, and more manageable — with frizz noticeably reduced in Metro Vancouver's humid coastal climate. Follow with OI Conditioner and OI Oil for the complete system.
Key Ingredient
Roucou oil (Bixa orellana seed oil) — an antioxidant-rich oil derived from the seeds of the achiote plant, containing high concentrations of beta-carotene that nourishes the hair fibre, improves shine, and supports frizz control. Sustainably sourced by Davines through their regenerative agriculture supply chain.
Best For
• All hair types — OI genuinely works for straight, wavy, curly, fine, and thick hair
• Dry, dull, or frizzy hair needing everyday nourishment and shine
• Colour-treated hair — gentle enough for frequent use without stripping
• Anyone prioritising sustainably-sourced, botanical professional hair care
• As the shampoo step of the complete Davines OI system
How to Use
1. Wet hair thoroughly.
2. Apply OI Shampoo and lather through scalp and mid-lengths.
3. Rinse thoroughly.
4. Follow with Davines OI Conditioner for the complete OI experience.
5. For extra softness and frizz control: finish with a few drops of Davines OI Oil on damp hair before blow-drying.
6. Safe for daily use. Colour-safe.
Available at Zennkai — Canada's lowest professional price on the full Davines OI system. 100% authenticated stock. Ships anywhere in Canada. Shop at zennkai.com/collections/davines.