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Davines Essential NOUNOU Shampoo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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What It Is
A nourishing and strengthening shampoo for processed and brittle hair — formulated with Regenerative Organic Certified™ Lupin Extract to reinforce weak hair fibers from root to tip, restoring softness, smoothness, and manageability to dry, damaged strands.
Hair Concerns
- Damage & Breakage
- Dryness & Dehydration
- Shine & Gloss
- Colour Protection & Vibrancy
- Frizz
Key Benefits
- Regenerative Organic Certified™ Lupinus Albus Seed Extract — sourced from Mr. Giuseppe Pellegrino's farm in Cutrofiano, Lecce, Italy — contains proteins that strengthen and repair the hair fiber, polysaccharides that lock in moisture, and fatty acids that reduce breakage and improve resilience.
- Clinically shown to deliver up to 9.9x shinier and up to 9x stronger hair, with protein repair confirmed after just one use — results measured on hair treated with the NOUNOU Shampoo, Conditioner, and Oil system vs. untreated hair.
- Sodium Lauroyl Methyl Isethionate, Sodium Methyl Cocoyl Taurate, and Cocamidopropyl Betaine form a mild, sulfate-free surfactant system that cleanses gently without stripping moisture — preserving the integrity of processed, chemically treated, and colour-treated hair.
- Panthenol (Pro-Vitamin B5), Hydroxypropyl Guar Hydroxypropyltrimonium Chloride, and Terephthalylidene Dicamphor Sulfonic Acid condition, detangle, and provide UV protection through the cleanse step — restoring manageability and protecting against environmental damage.
Highlighted Ingredients
What Else You Need to Know
The 9.9x shine and 9x strength results require the full NOUNOU system — Shampoo, Conditioner, and Oil used together. Suitable for permed, relaxed, colour-treated, and chemically processed hair. In Metro Vancouver, hard water mineral deposits compound the brittleness that processed hair already experiences — a chelation step before your NOUNOU wash significantly improves how the lupin proteins deposit and repair. See our Hard Water Hair Damage hub. Pairs with NOUNOU Conditioner and NOUNOU Mask for the complete repair routine. Authorized Davines retailer. Earn BWB points.
Fragrance
A luminous burst of citrus and verbena unfolding into a floral-spiced heart, settling into the soft warmth of musk.
How to Use
Apply to wet hair, massage into a lather, and rinse thoroughly. Repeat if needed. Follow with NOUNOU Conditioner or NOUNOU Mask for deep nourishment and strengthening. A dime-sized amount is sufficient for fine or thin hair; thicker or denser hair may require more.
Authorized Davines retailer · Zennkai Canada since 1984 · Made in Italy · B Corp since 2016 · Carbon Neutral since 2018