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Joico Scalp Vitality Replenishing Essence
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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If your scalp feels dry, tight, itchy, or chronically uncomfortable — this is the step your routine has been missing. The Joico Scalp Vitality Replenishing Essence is a lightweight, leave-in scalp treatment that targets the root cause of scalp discomfort: a disrupted moisture barrier and an imbalanced microbiome. Applied directly to the scalp on damp or dry hair, this microbiome-friendly formula delivers targeted hydration, soothes irritation, and helps restore the scalp's natural protective barrier — with a signature cool, calming sensation that provides instant relief on contact.
Unlike shampoo or conditioner, which rinse away, this essence stays on the scalp — working continuously throughout the day to rebalance, nourish, and protect the scalp environment that healthy hair grows from. Inspired by the latest advances in skincare barrier science, and formulated with pre- and postbiotic ingredients, it's the final and most targeted step in the Joico Scalp Vitality ritual.
Clinically tested and dermatologist tested — it delivers results you can feel from the first application.
KEY BENEFITS
- Hydrates and nourishes roots — rebalances dry, tight, and dehydrated scalp from the inside out
- Reduces scalp itchiness — provides immediate soothing relief and calms irritation on contact
- Restores scalp comfort — leaves scalp feeling calm, replenished, and blissfully comfortable
- Supports scalp microbiome balance — pre- and postbiotic formula helps maintain the scalp's natural barrier integrity against pollutants and irritants
- Lightweight leave-in formula — absorbs fully into the scalp without residue, greasiness, or weighing hair down
- Cooling sensation — menthol delivers an instant, soothing "ahh" effect on application
- Works on damp or dry hair — versatile application means it fits anywhere in your routine
- Promotes a healthy environment for hair growth — a nourished, balanced scalp is the foundation for stronger, healthier hair
- Clinically and dermatologist tested — professionally validated for safe daily use
- Colour-safe — suitable for colour-treated hair
Key Ingredients
| Ingredient | What It Does |
|---|---|
| Stinging Nettle Extract (Urtica Dioica Leaf Extract) | A vitamin-rich botanical that calms scalp inflammation, reduces flakiness, soothes irritation, and supports stronger hair growth from the root |
| Rosehip Oil (Rosa Canina Fruit Oil) | A deeply nourishing natural emollient rich in fatty acids and vitamins; restores scalp moisture, reduces inflammation, and improves scalp tone and barrier function |
| Hydrolyzed Pea Protein & Hydrolyzed Vegetable Protein | Plant-derived proteins that mimic hair's natural protein structure — strengthen strands, support the scalp barrier, and reduce hair fall |
| Arginine | An amino acid that supports the scalp's natural barrier integrity and strengthens hair protein bonds |
| Phosphatidylcholine | A postbiotic-active phospholipid that nurtures and preserves the scalp's microbiome barrier |
| Menthol | Delivers the signature cooling, soothing sensation on application — instantly calms scalp discomfort and invigorates the scalp environment |
| Allantoin | A clinically proven skin-calming active that soothes sensitivity, reduces redness, and supports skin cell renewal on the scalp |
| Xylitol | A prebiotic sugar that supports the balance of beneficial microorganisms on the scalp — a key component of the microbiome-friendly formula |
| Glycerin | A humectant that draws and locks moisture into the scalp skin for lasting hydration |
| Sorbitol & Erythritol | Additional humectants that enhance moisture retention and contribute to the lightweight, non-greasy texture |
HOW TO USE: After cleansing with the Joico Scalp Vitality Refreshing Shampoo (and optionally the Exfoliating Foaming Scrub), apply the Joico Scalp Vitality Replenishing Essence directly onto the scalp. Massage gently to distribute evenly and activate the cooling sensation. Do not rinse — this is a leave-in treatment. Continue with styling as usual — the lightweight formula absorbs fully without residue
Can be used on damp or dry hair. For maximum rebalancing, use after cleansing. For daily soothing and maintenance, apply to a dry scalp at any point in the day. When to use: After cleansing to rebalance or maintain scalp moisture, or daily to reduce itchiness and rebalance a persistently dry scalp.
Pro Tip: This is the third and most targeted step in the Joico Scalp Vitality ritual — used after the Refreshing Shampoo (Step 1) and optionally the Exfoliating Foaming Scrub (deep cleanse step). For clients dealing with chronic scalp dryness, tightness, or sensitivity, this essence is the product that makes the longest-lasting difference between wash days.
🌿 Why the Scalp Needs a Leave-In Treatment
Shampoos and conditioners serve the hair and rinse off. The scalp — which is skin — often needs more targeted, sustained care. Just like a facial serum or toner works on facial skin after cleansing, the Joico Scalp Vitality Replenishing Essence works on the scalp: it stays in contact with the skin throughout the day, continuously delivering hydration, prebiotic support, and soothing actives to the microbiome that protects your scalp.
For anyone managing dry scalp, seasonal scalp tightness, post-colour sensitivity, or the effects of hard water or environmental stress in urban environments — this is the product that bridges the gap between wash days and prevents the cycle of itchiness and discomfort from returning.