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Joico Scalp Vitality Refreshing Shampoo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.Â
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
        - your item(s) must be either be unused or no more than a quarter of the volume missing.
        - your item(s) must be in the original packaging.
        - your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.Â
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATIONÂ
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.Â
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.comÂ
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Healthy hair starts at the scalp — and the Joico Scalp Vitality Refreshing Shampoo is built around exactly that principle. This skincare-inspired, microbiome-focused shampoo gently yet thoroughly cleanses hair and scalp while actively supporting the scalp's natural protective barrier. Whether you're dealing with dryness, itchiness, flakiness, excess oil, or general scalp imbalance, this is the professional-grade reset your scalp needs — without stripping, irritating, or compromising colour.
Formulated with pre- and postbiotic ingredients, Joico Scalp Vitality takes a uniquely holistic approach to scalp wellness. Rather than simply masking symptoms, it works to preserve and restore the scalp microbiome — the natural ecosystem of beneficial microorganisms that defends the scalp against pollutants, irritation, and imbalance. The result is a scalp that feels genuinely calmer, cleaner, and healthier with every use, and hair that looks visibly fuller and more vital from root to tip.
Every lather delivers an instant cool, refreshing sensation — thanks to Menthol — making this as much a sensorial experience as a clinical one.
KEY BENEFITS
- Rebalances the scalp microbiome — pre- and postbiotic formula preserves the scalp's natural protective barrier
- Gently yet thoroughly cleanses — rich lather removes buildup, excess oil, product residue, and environmental impurities
- Reduces scalp itchiness — leaves scalp feeling calm, soothed, and replenished after every wash
- Removes flakes — addresses dryness and flakiness without over-stripping or aggravating
- Hydrates and nourishes roots — rebalances dry scalp and supports a healthy foundation for hair growth
- Cool, refreshing sensation — menthol delivers an invigorating, spa-like lather experience
- Hair feels thicker and fuller — conditioning agents add body and weight to each strand
- Dermatologist tested — clinically validated for safe daily use on all scalp types
- SLS/SLES sulfate-free — gentle on the scalp's delicate moisture balance
- Colour-safe — suitable for daily use on colour-treated hair
- Cruelty-free — not tested on animals
Key Ingredients
| Ingredient | What It Does |
|---|---|
| Stinging Nettle Extract (Urtica Dioica Leaf Extract) | A vitamin-rich botanical remedy that calms scalp inflammation, reduces flakiness, invigorates the scalp, and supports stronger hair growth |
| Rosehip Oil (Rosa Canina Fruit Oil) | A natural emollient rich in fatty acids and vitamins; deeply nourishes and moisturizes the scalp, restores tone, and helps reduce inflammation |
| Hydrolyzed Pea Protein & Hydrolyzed Vegetable Protein | Plant-derived proteins that mimic hair's natural protein structure — strengthen strands, reduce hair fall, and improve scalp and hair moisture retention |
| Phosphatidylcholine | A postbiotic-active phospholipid that supports and preserves the scalp's natural microbiome barrier |
| Menthol | Delivers the signature cooling, refreshing sensation during lather — invigorates the scalp and enhances the sensorial wash experience |
| Allantoin | A soothing, skin-calming active that reduces scalp irritation, redness, and sensitivity |
| Panthenol (Pro-Vitamin B5) | Attracts and retains moisture along the hair shaft; improves flexibility, softness, and shine |
| Arginine HCl | An amino acid that strengthens the hair's protein bonds and supports overall scalp health |
| Glycerin | A humectant that draws moisture into both the scalp skin and hair fibre, supporting hydration balance |
| Cocamidopropyl Betaine & Decyl Glucoside | Mild, plant-derived cleansing agents that produce a rich lather while minimizing irritation |
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HOW TO USE: Wet hair and scalp thoroughly with warm water. Apply Joico Scalp Vitality Refreshing Shampoo directly to the scalp and massage in gently — you'll feel an instant cool, refreshing sensation. Work into a rich lather and spread through the lengths of hair. Rinse well. Follow with your favourite Joico conditioner or masque applied to mid-lengths and ends. Use daily or as needed to maintain a balanced, healthy scalp
Pro Tip: For best results, pair with the Joico Scalp Vitality Exfoliating Foaming Scrub (used 1–2x per week) and the Joico Scalp Vitality Replenishing Essence (applied directly to the scalp post-wash) for the complete Scalp Vitality microbiome-balancing ritual.
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🌿 The Science Behind Scalp Vitality
The Joico Scalp Vitality collection is inspired by the latest advances in skincare barrier science. Just like the skin on your face, your scalp has a microbiome — a natural ecosystem of beneficial microorganisms that acts as its first line of defence against pollution, irritation, dryness, and imbalance. When this barrier is disrupted — by harsh cleansers, chemical services, environmental stressors, or overuse of styling products — the result is itchiness, flakiness, excess oil production, or sensitivity.
Joico Scalp Vitality's pre- and postbiotic formula is designed to nurture and preserve this barrier with every wash, restoring harmony to the scalp environment so that healthier, stronger hair can grow from a properly supported foundation.