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Joico Scalp Vitality Exfoliating Foaming Scrub
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Think of it as a facial exfoliant — but for your scalp. The Joico Scalp Vitality Exfoliating Foaming Scrub is a dual-action scalp treatment that starts as a scrub and transforms into a luscious, rich foam on contact with water. It physically exfoliates the scalp to remove excess oil, sebum, product buildup, and loose flakes, while its botanical actives and pre- and postbiotic formula simultaneously soothe, rebalance, and support the scalp's natural microbiome barrier.
This is the deep-cleanse step your scalp doesn't get from shampoo alone. Whether you're dealing with persistent buildup, oily roots, sensitivity, or a scalp that just never feels truly clean, this scrub delivers a professional-level reset — with the signature cool, refreshing menthol sensation that makes every application feel like a spa treatment.
Powered by Joico's patented SmartRelease® Technology — a liposome delivery system that continuously releases Rosehip Oil, Arginine, and Keratin exactly where needed — the benefits don't stop when you rinse. Hair is left stronger, more protected, and visibly healthier from root to tip.
KEY BENEFITS
- Dual-action formula — begins as an exfoliating scrub, transforms into a rich foam on contact with water
- Removes excess oil and sebum — deep-cleanses the scalp of the impurities daily shampoo leaves behind
- Eliminates product buildup — lifts accumulated residue from styling products, dry shampoo, and environmental pollutants
- Removes loose flakes — gently addresses flakiness and dry scalp congestion without aggravating sensitivity
- Rebalances the scalp microbiome — pre- and postbiotic formula preserves the scalp's natural protective barrier
- Cooling sensation — menthol delivers an instant refreshing, invigorating sensation during massage
- SmartRelease® Technology — patented liposome system continuously releases Rosehip Oil, Arginine & Keratin to repair, strengthen, and protect hair
- Gentle physical exfoliation — natural apricot seed powder particles exfoliate effectively and rinse away completely
- Scalp and hair health — stinging nettle, rosehip oil, and plant proteins nourish and support a healthy scalp environment for stronger hair growth
- SLS/SLES sulfate-free — no harsh sulfates; safe for regular scalp care use
- Colour-safe — suitable for colour-treated hair (avoid use immediately after colour services)
- Cruelty-free — not tested on animals
Key Ingredients
| Ingredient | What It Does |
|---|---|
| Natural Apricot Seed Powder (Prunus Armeniaca Seed Powder) | A biodegradable physical exfoliant that gently lifts dead skin cells, excess sebum, and product buildup from the scalp surface — particles rinse away completely without residue |
| Menthol | Delivers the signature cool, refreshing sensation on contact; invigorates the scalp, soothes irritation, and enhances circulation during massage |
| Stinging Nettle Extract (Urtica Dioica Leaf Extract) | A vitamin-rich botanical that calms scalp inflammation, reduces flakiness, and supports a healthier environment for hair growth |
| Rosehip Oil (Rosa Canina Fruit Oil) | A natural emollient rich in fatty acids and vitamins; deeply nourishes the scalp, reduces inflammation, and restores moisture balance; also delivered continuously via SmartRelease® Technology |
| Hydrolyzed Pea Protein & Hydrolyzed Vegetable Protein | Plant-derived proteins that mimic hair's natural protein structure — strengthen strands, reduce hair fall, and improve overall scalp and hair moisture retention |
| Arginine | An amino acid that strengthens hair's protein bonds and supports scalp health; released via SmartRelease® for continuous benefit |
| Keratin | Fills gaps in the hair's protein structure to restore smoothness and strength; delivered via SmartRelease® Technology throughout the day |
| Phosphatidylcholine | A postbiotic-active phospholipid that supports and preserves the scalp's natural microbiome barrier |
| Allantoin | Soothes and calms scalp sensitivity, redness, and irritation |
| Panthenol (Pro-Vitamin B5) | Attracts and retains moisture in both scalp and hair; improves flexibility and softness |
HOW TO USE: Apply Joico Scalp Vitality Exfoliating Foaming Scrub directly onto dry or damp scalp — no need to wet hair first. Gradually add water and begin massaging — the scrub will transform into a rich, foamy lather as you work it in. Gently massage the scalp to activate the apricot seed powder exfoliant and release the cooling menthol sensation. Spread the foam through hair lengths as needed. Rinse thoroughly. Follow with your favourite Joico conditioner or masque applied to mid-lengths and ends
Frequency: Use as needed whenever your scalp needs a deep cleanse — not necessarily every wash. For an extra-intensive cleanse, use the Joico Scalp Vitality Refreshing Shampoo first, then follow with this scrub as a double-cleanse step.
⚠️ Important: Avoid use immediately following hair colour services. The exfoliating action can affect freshly coloured hair. Wait at least 48–72 hours post-colour before using.
⚗️ SmartRelease® Technology — What Makes This Different
Most scalp scrubs exfoliate and rinse — and that's where the benefit ends. Joico's SmartRelease® Technology is a patented liposome delivery system built into the formula that works differently: it encapsulates Rosehip Oil, Arginine, and Keratin in microscopic liposomes that continuously release their payload throughout the day, long after you've rinsed.
The result is a scalp scrub that doesn't just deep-clean — it actively repairs, strengthens, and protects hair from the cumulative effects of daily heat styling and environmental stress. Every use delivers both an immediate scalp reset and an ongoing hair-care benefit.