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Davines Natural Tech Rebalancing Cleansing Treatment
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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REBALANCING Cleansing Treatment is a liquid pre-shampoo scalp treatment built on a targeted botanical active complex that addresses sebum hyperproduction at the scalp level.
Zingiber Officinale (Ginger) Root Extract is the primary purifying and stimulating active. Ginger has well-documented antiseptic and purifying properties and stimulates scalp microcirculation — improving the local metabolic environment that sebaceous glands operate within. Improved circulation supports normalised sebaceous function rather than simply suppressing or stripping sebum output.
Cinnamomum Cassia Bark Extract (Cinnamon) is rich in tannins and essential oils with astringent and antiseptic properties. Tannins are naturally occurring polyphenols that have a contracting effect on tissue — in this context, providing a mild astringent action on the sebaceous glands that reduces output without the aggressive stripping that causes rebound overproduction. The antiseptic component helps prevent the bacterial overgrowth that is often a secondary consequence of excess sebum on the scalp.
Sanguisorba Officinalis Root Extract (Burnet) — a member of the Rosaceae family alongside rose and apple — has centuries of use in Chinese medicine for its strong astringent properties. Burnet provides complementary sebum-regulating and astringent action, reinforcing the cinnamon tannin effect through a different botanical mechanism.
Mentha Piperita (Peppermint) Oil and Eucalyptus Globulus Leaf Oil are 100% natural essential oils that promote an immediate sensation of freshness and contribute anti-inflammatory and antimicrobial properties. Their stimulant effect on scalp microcirculation supports the ginger's mechanism and helps maintain scalp health between treatments. Menthol extends the cooling sensation through the leave-on phase.
Bisabolol — the active component of chamomile — provides anti-irritant, anti-inflammatory, and anti-microbial properties, soothing any scalp sensitivity that may accompany sebum dysregulation without compromising the treatment's effectiveness.
The liquid surfactant system — Cocamidopropyl Betaine, Sodium Lauroyl Sarcosinate, Sodium Cocoyl Alaninate, Decyl Glucoside, Coco-Glucoside — is a mild, sulphate-free, amino acid-based cleansing complex that removes excess sebum and follicle-blocking buildup without stripping the scalp's protective acid mantle. Polyquaternium-7 provides conditioning to the hair lengths during the treatment. Guar Hydroxypropyltrimonium Chloride adds slip and manageability at rinse-out.
The critical differentiator is the application to dry scalp via nozzle — this allows the active botanical complex to make direct, undiluted contact with the scalp surface and sebaceous gland openings before water dilutes the treatment. The 2–3 minute leave-on time then allows full absorption before water is added to emulsify and rinse.
Efficacy verified through independent testing on 20 subjects, used 3 times per week:
- -15% sebum production after 14 days — instrumental test
- -19% sebum production after 28 days — instrumental test
- Gentle and without a rebound effect — clinical observation on 20 subjects
Metro Vancouver note: Coastal humidity drives scalp warmth and sebum dysregulation — the warm, damp conditions of Vancouver's coastal climate are among the most common environmental triggers for oily scalp and greasy roots year-round. A targeted pre-shampoo sebum treatment addresses this at the root cause rather than relying on more frequent washing, which typically worsens the rebound cycle. See our Scalp Health hub for the complete diagnostic if your scalp concern goes beyond oiliness alone.
Who It's For Oily or greasy scalp with heavy, limp hair due to excess sebum production. Works on all hair types. Use 3 times per week for the first 28 days to achieve measurable sebum reduction, then maintain with 2–3 times per week. For best results, alternate use with REBALANCING Shampoo. Dermatologically tested.
Key Ingredients
- Zingiber Officinale (Ginger) Root Extract — Purifying and stimulant; antiseptic and purifying properties; stimulates scalp microcirculation to support normalised sebaceous function
- Cinnamomum Cassia Bark Extract (Cinnamon) — Rich in tannins; astringent action on sebaceous glands reduces output without triggering rebound overproduction
- Sanguisorba Officinalis Root Extract (Burnet) — Strong astringent properties; complementary sebum-regulating action through a different botanical mechanism
- Mentha Piperita (Peppermint) Oil — 100% natural essential oil; anti-inflammatory, antimicrobial, stimulates scalp microcirculation; immediate freshness sensation
- Eucalyptus Globulus Leaf Oil — 100% natural essential oil; anti-inflammatory, antimicrobial, scalp health support
- Bisabolol (Chamomile) — Anti-irritant, anti-inflammatory, anti-microbial; soothes any scalp sensitivity accompanying sebum dysregulation
- Sulphate-free surfactant system (Cocamidopropyl Betaine, Sodium Lauroyl Sarcosinate, Decyl Glucoside) — Mild amino acid-based cleansing; removes excess sebum and buildup without stripping the scalp's acid mantle
HOW TO USE: Apply to dry scalp using the nozzle applicator. Part hair into sections and distribute evenly across the scalp surface. Do not apply to wet hair — the dry application allows direct, undiluted contact with the scalp. Leave on for 2–3 minutes. Add water, emulsify, and massage into the scalp. Rinse thoroughly. Repeat on wet hair if needed.
For best results: Use 3 times per week. Alternate with REBALANCING Shampoo over at least 28 days for the full sebum reduction protocol.