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Kerasilk Activating Scalp Foundation
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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MOISTURIZED. REBALANCED. STIMULATED.
ONLINE EXCLUSIVE
An activating micro-foam infused with Biomimetic Silk & Ectoin. Our 100% vegan formula moisturizes, stimulates and rebalances the scalp to strengthen its natural protective layer for a refreshed and energized scalp feel.
*No animal-derived ingredients
IDEAL FOR: All scalp types
BENEFITS:
- For a refreshed and energized scalp feel
- Moisturizes to combat and prevent dry scalp
- Nourishes, soothes and helps to rebalance oily, flaky or dry scalp and reduces scalp irritation
- Provides ideal base for the absorption of KERASILK scalp serums
- Free from: sulfates, dyes, microplastics, mineral oils
- 100% Vegan formula1
- Climate neutral product2
1 No animal-derived ingredients
2 Product is CO2 compensated; Climate neutral = Often also called ‘carbon neutral’, describing the reduction and compensation of carbon emissions to Zero, but scientifically ‘climate neutral’ refers to all greenhouse gases, not only carbon dioxide
HOW TO USE:
Apply evenly to wet scalp. Distribute gently.
Process for 5 min., or longer if desired. Rinse off.
FRAGANCE:
KERASILK Scalp Care Fragrance:
Balanced scent based on floral notes in combination with aromatic accents of sage and thyme. (floral-citrus)
Fragrance ingredients: dipropylene glycol, ethylene brassylate, methyldihydrojasmonate, tetramethyl acetyloctahydronaphthalenes, tetrahydrolinalool, hexyl salicylate, linalyl acetate, methylenedioxyphenyl methylpropanal, 2-t-butylcyclohexyl acetate, nerol, isobornyl acetate, ethyl vanillin.
Authorized Kerasilk retailer · Zennkai Canada since 1984