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K18 Leave-In Molecular Repair Hair Mask
Returns & Exchanges
Thank you for shopping at Zennkai.com.
ONLINE EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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The K18 Leave-In Molecular Repair Hair Mask is the 4-minute professional treatment that reverses damage from bleach, colour, chemical services, and heat — powered by K18PEPTIDE™, a bioactive peptide that penetrates the hair cortex to reconnect broken polypeptide chains from the inside out. No rinse. Replaces conditioner. Results visible from the first application.
Unlike surface-level conditioners, K18 works at the molecular level — reconnecting the broken polypeptide chains (keratin structure) inside the hair cortex that are responsible for strength, elasticity, and resilience. After 4–6 initial applications, switch to maintenance mode, using it every 3–4 washes. Hair that snaps, stretches without bouncing back, or feels gummy when wet — those are the signs this treatment was built for.
Key Ingredient
K18PEPTIDE™ (sh-Oligopeptide-78) — a biotech-developed peptide that mimics the natural molecular structure of keratin, allowing it to penetrate into the innermost layer of hair and reconnect broken polypeptide chains. Clinical studies show K18 restores damaged hair by up to 82% after 2 uses on hair bleached 8 times.
Best For
• Bleached, highlighted, or chemically treated hair
• Hair with elasticity loss — stretches but doesn't spring back
• Severe breakage or hair that snaps during brushing
• Fine hair needing structural repair without added weight
• Anyone wanting a faster, simpler repair routine (4 minutes, no rinse)
How to Use
1. Shampoo. Do NOT condition — K18 replaces the conditioner step.
2. Towel-dry hair until damp.
3. Apply 1 pump (short hair) to 3 pumps (long/thick hair) and work through mid-lengths to ends.
4. Leave in for exactly 4 minutes. Do not rinse out.
5. Style as usual. Heat tools are fine — K18 is heat-activated.
6. For initial repair: use every wash for the first 4–6 washes. Then switch to maintenance every 3–4 washes.
Available at Zennkai — Canada's lowest professional price on K18. 100% authenticated stock. Ships anywhere in Canada. Shop the full K18 collection at zennkai.com/collections/k18.
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