FREE SHIPPING ON ALL ORDERS OVER $50*
Joico Defy Damage Protective Litre Duo
Returns & Exchanges
Thank you for shopping at Zennkai.com.
ONLINE EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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The Joico Defy Damage Litre Duo is the professional 1-litre shampoo and conditioner that prevents damage rather than repairing it after the fact — using Joico's Smart Release Technology to deliver protective bond-strengthening actives at every wash that fortify the hair's structural integrity before chemical services, heat, and environmental stress can break it down, at Canada's lowest price.
What's Included
• Joico Defy Damage Shampoo — 1 litre (1000ml)
• Joico Defy Damage Conditioner — 1 litre (1000ml)
Why Buy the Litre Size
• Save 25% vs buying two regular-size Joico Defy Damage bottles — preventive bond protection at excellent daily value
• Prevention is more effective than repair — starting Defy Damage before significant damage accumulates delivers better long-term results
• Not available at Sephora in litre size — professional salon-channel exclusive at Zennkai
• 1000ml vs 900ml from three regular bottles — 100ml extra free every purchase
• Lasts approximately 3–4 months with daily use for medium-length hair
About Joico Defy Damage Protective
Joico Defy Damage takes a different approach to hair care — rather than addressing damage after it's visible, the system fortifies the hair's bond structure before damage can accumulate. Smart Release Technology delivers protective bond-strengthening actives that reinforce the hair's natural resilience, making it more resistant to the chemical, heat, and mechanical stress of daily life. Particularly relevant for clients who colour, bleach, or heat-style regularly and want to get ahead of the damage cycle.
Key Ingredient
Smart Release bond-protective technology — Joico's precision system delivering protective actives that reinforce disulfide bonds and polypeptide chains before they're broken by colour services, heat, or mechanical stress. Preventive fortifying complex — a blend of strengthening agents that build the hair's structural resistance to damage.
Best For
• Anyone who colours, bleaches, or heat-styles regularly and wants preventive protection
• Hair that's currently healthy but exposed to ongoing chemical or heat services
• Clients beginning a colour journey who want to preserve hair health from the start
• A companion system to K18 or Olaplex — prevention alongside repair
• Young hair maintaining health before cumulative damage becomes visible
Available at Zennkai — Canada's lowest professional price on Joico. Authorized retailer. 100% authenticated professional stock. Free shipping on orders over $50. Ships anywhere in Canada. Beauty with Benefits members earn points on every purchase — join free at zennkai.com/pages/beauty-with-benefits. Shop the full Joico collection at zennkai.com/collections/joico.