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Davines Essential NOUNOU Conditioner 1L
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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If NOUNOU Conditioner is already rebuilding your hair after colour or chemical services, the litre is the logical next step. The same Tomato Extract formula that reinforces keratin bonds and restores softness — in the size that matches how often damaged hair actually needs it.
NOUNOU Conditioner uses a rich, cream formula designed for highly processed, chemically treated, or mechanically damaged hair where standard conditioning isn't enough. The active ingredient is Tomato Extract (Pachino IGP), sourced from the Slow Food Presidia farm network in Pachino, Sicily — a variety prized for its exceptionally high concentration of lycopene, Vitamins C and E, and amino acids. These compounds work together to reinforce weakened keratin bonds, restore cortex integrity, and replenish the lipid layer stripped by chemical processing. Behentrimonium Chloride and Cetearyl Alcohol deliver the slip and detangling action that makes severely damaged hair manageable to comb without breakage. Panthenol penetrates the shaft and binds moisture at the structural level, extending softness beyond the rinse.
Metro Vancouver note: Hard water calcium deposits accelerate surface damage on chemically treated hair by roughening the cuticle and increasing porosity. If colour-treated hair is fading faster than expected or feeling progressively more brittle, mineral buildup is often a compounding factor. See our Hard Water Hair Damage Page for the chelation protocol.
Who It's For Highly processed, bleached, colour-treated, heat-damaged, or brittle hair of any texture. The litre size suits clients on a regular colour or chemical service schedule who use NOUNOU consistently between appointments, or households where multiple people share the same damage-repair routine.
HOW TO USE: Apply to towel dried hair after using NOUNOU Shampoo. Leave on for 5-10 minutes, comb through then rinse. Dry the hair.
Pair It With Davines NOUNOU Nourishing Shampoo 1L →