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Goldwell Rich Repair Litre Duo
Returns & Exchanges
Thank you for shopping at Zennkai.com.
ONLINE EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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The Goldwell Rich Repair Litre Duo is the professional 1-litre shampoo and conditioner for damaged, over-processed, or weakened hair — from one of Germany's most established professional hair care brands, using a rich protein-repair complex to fill and strengthen damaged zones in the hair shaft and rebuild softness and elasticity, at Canada's lowest price with one of the best savings percentages in the Zennkai litre range.
What's Included
• Goldwell Rich Repair Shampoo — 1 litre (1000ml)
• Goldwell Rich Repair Conditioner — 1 litre (1000ml)
Why Buy the Litre Size
• Save 55% vs buying two regular-size bottles — one of the highest savings percentages in the entire Zennkai litre duo range
• Goldwell litres represent exceptional value for a professional German brand with 75+ years of expertise
• 1000ml vs 900ml from three regular bottles — 100ml extra free every purchase
• Not available at Sephora in litre size — professional salon-channel exclusive at Zennkai
• Lasts approximately 3–4 months with daily use for medium-length hair
About Goldwell Rich Repair
Goldwell was founded in Germany in 1948 and has spent over 75 years developing professional hair care systems trusted by salon professionals worldwide. Rich Repair is the brand's dedicated recovery system for damaged hair — applying Goldwell's structural repair science to hair that has been weakened by heat, chemical processing, or mechanical stress. The protein-rich formula addresses the structural damage that causes roughness, brittleness, and elasticity loss.
Key Ingredient
Rich protein repair complex — Goldwell's concentrated protein blend that fills weakened and porous zones in the hair shaft, rebuilding structural strength and restoring the smoothness and elasticity that damage removes. Reconstructive conditioning agents — a rich conditioner matrix that seals repaired zones and adds softness and manageability.
Best For
• Damaged, over-processed, or weakened hair at any damage level
• Hair that feels rough, breaks easily, or has lost its natural elasticity
• Post-bleach or post-colour recovery as a professional protein repair system
• Anyone wanting professional German hair care at exceptional value in the litre format
• Clients wanting an alternative protein repair system to K18 or Kérastase Résistance
Available at Zennkai — Canada's lowest professional price on Goldwell. Authorized retailer. 100% authenticated professional stock. Free shipping on orders over $50. Ships anywhere in Canada. Beauty with Benefits members earn points on every purchase — join free at zennkai.com/pages/beauty-with-benefits. Shop the full Goldwell collection at zennkai.com/collections/goldwell.