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REF Stockholm Intense Hydrate Shampoo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.Â
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
        - your item(s) must be either be unused or no more than a quarter of the volume missing.
        - your item(s) must be in the original packaging.
        - your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.Â
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATIONÂ
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.Â
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.comÂ
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A shampoo that doesn't leave dry hair drier — that's the most specific thing the Intense Hydrate Shampoo promises, and the most important. A sulfate-free formula with a gentle, moisture-retaining surfactant system that cleanses thoroughly without stripping, and deposits Coconut Oil, Bergamot Extract, and a dual Quinoa-and-Wheat protein complex during the wash step. The first step in the Intense Hydrate routine: the cleanse that sets up everything that follows rather than undoing it.
Mechanism Intense Hydrate Shampoo uses a four-surfactant system calibrated for dry and dehydrated hair — rich, creamy lather from an SLS-free and SLES-free blend that cleanses without the aggressive stripping that compounds dryness.
Disodium Laureth Sulfosuccinate is the primary surfactant — a mild, low-irritation sulfosuccinate derived from fatty alcohols rather than lauryl/laureth sulfate chemistry. It produces a dense, creamy lather with substantially lower potential for scalp irritation and cuticle stripping than SLS or SLES, making it the correct choice for a shampoo positioned for dry hair where every wash step matters. Cocamidopropyl Betaine, Coco-Glucoside, Cocamidopropyl Hydroxysultaine, and Decyl Glucoside are the mild amphoteric and glucose-derived co-surfactants that refine foam quality, improve conditioning, and further moderate the cleanse action.
Polyquaternium-10 and Polyquaternium-22 form the in-wash conditioning polymer system. Both are cationic film-formers that deposit at negatively charged damage points on the hair shaft during washing — providing in-shower slip, reducing mechanical breakage during lathering and rinsing, and delivering the detangling and frizz-reduction that makes the conditioned step feel significantly different from a standard cleanse. Dimethiconol deposits at the cuticle surface during rinsing, providing in-wash silicone smoothing and a preliminary shine boost that carries through to the conditioning step.
Cocos Nucifera (Organic Coconut) Oil deposits during washing to begin replenishing the lipid layer — the same Intense Hydrate collection hero that penetrates the hair shaft, prevents protein loss, and delivers the deep moisturisation that continues through the conditioning and masque steps. Citrus Aurantium Bergamia (Bergamot) Fruit Extract provides the antioxidant and radiant shine contribution — the collection's signature botanical pairing with Coconut Oil.
Hydrolyzed Quinoa and Hydrolyzed Wheat Protein form the dual protein complex — both hydrolyzed to molecular weights that allow partial penetration into the cortex, depositing amino acids and structural reinforcement at the cleanse step. Combined, they reduce the net protein loss that every shampoo causes to some degree, building cumulative resilience with each wash.
Tocopheryl Acetate (Vitamin E) provides antioxidant protection at the hair shaft level. Helianthus Annuus Seed Extract carries the REF Colour Preserve System — UV and free radical protection. Glycerin and Glycereth-26 provide surface humectant moisture balance. Dicaprylyl Ether provides lightweight emollient conditioning during the rinse.
The CI 60730 (Ext. Violet 2) colorant gives the shampoo its characteristic violet tint — a cosmetic colourant at this level, not a toning active.
100% vegan. Cruelty-free. Colour-safe. Sulfate-free.
Metro Vancouver note: Coastal humidity combined with hard water mineral deposits creates a compounding dryness problem — mineral roughness at the cuticle blocks moisture uptake while humidity draws moisture out. A sulfate-free shampoo that deposits Coconut Oil and protein actives during cleansing directly addresses one half of this cycle. See our Hard Water Hair Damage hub if mineral buildup is a contributing factor to persistent dryness.
Who It's For All hair types, especially dry and dull hair — and curly hair, which benefits from the sulfate-free formula and in-wash conditioning polymer deposit. Works on colour-treated, bleached, and chemically processed hair. Suitable for daily use without stripping. Apply to wet hair and scalp, distribute from root to tip, leave 30 seconds before rinsing, and repeat if needed.
Complete the Intense Hydrate routine with: REF Stockholm Intense Hydrate Conditioner → | REF Stockholm Intense Hydrate Masque → | REF Stockholm Leave In Serum →
Key Ingredients
- Disodium Laureth Sulfosuccinate — Mild sulfosuccinate primary surfactant; creamy lather without SLS/SLES stripping; correct choice for dry hair where every wash step matters
- Polyquaternium-10 & Polyquaternium-22 — Dual in-wash conditioning polymers; deposit at damaged cuticle points for in-shower slip, detangling, and frizz reduction
- Dimethiconol — In-wash silicone; deposits at the cuticle surface during rinsing for preliminary smoothing and shine
- Cocos Nucifera (Organic Coconut) Oil — Penetrating emollient; begins lipid layer replenishment at the cleanse step; prevents protein loss
- Citrus Aurantium Bergamia (Bergamot) Fruit Extract — Antioxidant-rich botanical; provides radiant shine and colour vibrancy protection
- Hydrolyzed Quinoa & Hydrolyzed Wheat Protein — Dual protein complex; deposits amino acids and structural reinforcement during washing; reduces cumulative protein loss
- Helianthus Annuus Seed Extract — REF Colour Preserve System; UV and free radical protection
How to Use Apply to wet hair and scalp. Distribute evenly from root to tip. Allow 30 seconds to sit on the hair before rinsing thoroughly with lukewarm water. Repeat if needed. Follow with REF Intense Hydrate Conditioner or Masque.