Kevin Murphy Hydrate-Me.Masque
Returns & Exchanges
Thank you for shopping at Zennkai.com.
ONLINE EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Phone: (604) 599-6800
Email: zennkai@megahairfamily.com
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Give dry, parched hair an intense burst of hydration with HYDRATE-ME.MASQUE. Our repairing and smoothing treatment MASQUE delivers hydration and moisture to dry hair, or hair that’s been exposed to harsh, dry climates. HYDRATE-ME.MASQUE’s unique formulation features vitamin-charged, micro-capsules, that explode upon contact to deliver hydration and moisture, leaving the hair deeply conditioned from root to tip
- Restores moisture and hydrates dry, parched hair
- Conditions deeply and boosts shine
- Contains nourishing ingredients to help restore, repair and smooth
- Increase elasticity and bounce
- Ideal for normal to dry
- Sulphate, paraben and cruelty-free
HOW TO USE:
APPLY. ABSORB. RINSE. Apply to freshly washed hair and massage into hair and scalp for 5 to 10 minutes to fully absorb the benefits, follow with a refreshing rinse. For optimal results, use after washing with HYDRATE-ME.WASH, and as part of our HYDRATE regimen.
INGREDIENTS:
Bursting with essential oils and vitamins, Rosa Canina (Rose Hip) Fruit Extract is known to contain high levels of essential fatty acids that help the hair retain moisture. Its naturally beneficial anti-ageing properties also help create healthy body and shine.
Antioxidant rich, and a natural source of vitamins, Bergamia (Bergamot) Leaf Extract, assists in balancing the hair and scalp.
High in Omega 6, Evening Primrose Oil hydrates and helps soften the hair. It contains Phospholipids that are hydrophilic, meaning they are moisture-loving and attracted to moisture.
Shea Butter delivers moisture to dry or damaged hair from root to tip, and helps repair and protect against environmental stressors, dryness and brittleness. Quickly absorbing, this naturally beneficial butter helps rehydrate the hair and scalp without clogging the cuticles.
Native to Australia’s Northern Territory, Kakadu Plum has the highest concentration of natural Vitamin C of any known plant. Helps smooth the surface of the hair to lock in essential moisture.