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Nioxin System 3 Scalp Care + Hair Thickening System
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Thinning hair on colour-treated or chemically processed hair is a compounding problem: chemical services compromise the hair shaft's structural integrity while the scalp changes that drive thinning continue underneath. Standard volumizing products address the appearance of the shaft. Nioxin System 3 works differently — a clinically designed 3-step system that targets the scalp environment directly, nourishing follicles, removing the buildup that impedes growth, and thickening each existing strand from the root out.
What's in the Kit
Step 1 — System 3 Cleanser Shampoo A scalp-focused cleansing shampoo that removes follicle-blocking buildup — excess sebum, product residue, and environmental deposits — while delivering the active complex directly to the scalp. Salicylic Acid provides mild exfoliation at the scalp surface, keeping follicle openings clear and improving the absorption of the treatment actives applied in Step 3. Niacinamide (Vitamin B3) nourishes the hair root and supports scalp circulation. Biotin (Vitamin B7) strengthens the hair shaft from within, reducing breakage that exacerbates the appearance of thinning. Panthenol conditions the hair shaft during cleansing. Mentha Arvensis (Wild Mint) Leaf Oil and Mentha Piperita (Peppermint) Oil stimulate scalp circulation, delivering a signature tingling sensation that signals active engagement at the follicle level. Cystine Bis-PG-Propyl Silanetriol — a keratin-strengthening silicone-cystine complex — reinforces the structural integrity of the hair shaft, particularly relevant for colour-treated hair where the disulfide bond network has been compromised by chemical processing.
Step 2 — System 3 Scalp Revitaliser Conditioner A leave-on-scalp, rinse-from-lengths conditioner that delivers moisture and conditioning to the mid-lengths and ends without depositing weight at the roots — preserving the volume lift established at the cleanse step. Hydrolyzed Silk provides surface smoothing and shine specific to colour-treated hair, which tends to lose lustre as it thins. Aleurites Moluccanus (Kukui Nut) Seed Oil delivers lightweight emollient conditioning without heaviness. Niacinamide, Biotin, Panthenol, and the botanical complex continue the nutrient delivery from Step 1.
Step 3 — Scalp & Hair Thickening Treatment (Leave-On) The highest-concentration active step in the system — applied to the scalp and hair after conditioning, not rinsed out. Caffeine is the primary active: it penetrates the scalp and directly supports hair follicle function, improves scalp blood microcirculation, and helps maintain the skin barrier that protects follicles from inflammatory signals that contribute to thinning. Niacinamide at a higher concentration than in Step 1 delivers its full follicle-nourishing and scalp-health benefit to the unsealed scalp. Methyl Nicotinate — a vasodilator derived from niacin — further stimulates blood flow to the scalp, improving nutrient delivery to active follicles. The leave-on format ensures these actives remain in contact with the scalp through the day rather than being rinsed away. Cystine Bis-PG-Propyl Silanetriol continues keratin-bond reinforcement on the hair shaft.
Used together at least 3 times per week, the system delivers clinically tested results in 30 days: 85% of consumers noticed a thickening effect, 80% noticed increased hair density, and 80% noticed increased hair fullness (per Nioxin consumer testing).
Metro Vancouver note: Hard water mineral deposits at the scalp can compound follicle congestion and impede the absorption of active scalp treatments. If you're in Metro Vancouver and Nioxin results are slower than expected, a chelation step before your Nioxin routine may improve treatment uptake. See our Hard Water Hair Damage Page for the protocol.
Which System Is Right for You?
Nioxin's system selection is based on two variables: hair treatment history and degree of thinning.
- System 1 — Natural, untreated hair with light thinning
- System 2 — Natural, untreated hair with progressed thinning
- System 3 — Colour-treated or dry, damaged hair with light thinning (this kit)
- System 4 — Colour-treated or dry, damaged hair with progressed thinning
Previously using System 5? Switch to System 3. Previously using System 6? Switch to System 4.
If thinning is progressive rather than light, or if you're experiencing significant density loss, see our Hair Loss & Thinning Hub for a broader diagnostic overview.
Who It's For Colour-treated, bleached, permed, or otherwise chemically processed hair experiencing light thinning — hair that looks thinner, flatter, or less dense than it used to but hasn't reached significant shedding or visible scalp. Also suitable for dry or heat-damaged hair with light thinning. Use at least 3 times per week for visible results in 30 days.
Key Ingredients (across the 3-step system)
- Niacinamide (Vitamin B3) — Nourishes the hair root, supports follicle health, and has a positive impact on scalp microcirculation and hair growth
- Caffeine — Supports follicle function, improves scalp blood microcirculation, and maintains the scalp skin barrier (delivered at highest concentration in the leave-on treatment)
- Biotin (Vitamin B7) — Strengthens the hair shaft and reduces breakage that worsens the appearance of thinning
- Salicylic Acid — Mild scalp exfoliant; clears follicle-blocking sebum and product buildup to improve treatment absorption
- Mentha Arvensis (Wild Mint) & Peppermint Oil — Stimulate scalp circulation; regulate sebum production
- Cystine Bis-PG-Propyl Silanetriol — Keratin-strengthening complex; reinforces disulfide bonds compromised by colour or chemical processing
- Methyl Nicotinate — Vasodilator; improves blood flow and nutrient delivery to active follicles
- Panthenol — Conditions the hair shaft and improves elasticity and manageability
- Hydrolyzed Silk — Surface smoothing and shine for colour-treated hair
HOW TO USE: Use at least 3 times per week for visible results in 30 days.
- Apply Shampoo to scalp, massage evenly, rinse thoroughly
- Apply Conditioner from roots to ends, rinse thoroughly
- Apply Scalp & Hair Thickening Treatment to scalp and hair from roots to ends — do not rinse