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Matrix Food For Soft Holiday Trio
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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A hydrating trio for dry hair — give the gift of soft, nourished locks this holiday season. This limited-edition set brings together the full Food For Soft routine: a hydrating shampoo and detangling conditioner to replenish moisture, plus the multi-use hair oil serum to seal in softness and add luminous shine. Formulated with Avocado Oil and Hyaluronic Acid for all dry hair types.
- Hydrating Shampoo 300ml — gently cleanses while infusing moisture
- Detangling Hydrating Conditioner 300ml — smooths and replenishes dry strands
- Multi-Use Hair Oil Serum 50ml — seals in softness and adds luminous shine
What It Is
A limited-edition holiday trio for dry hair. Includes Food For Soft Hydrating Shampoo 300ml, Detangling Hydrating Conditioner 300ml, and Multi-Use Hair Oil Serum 50ml — all formulated with Avocado Oil and Hyaluronic Acid.
Hair Concerns
- Dryness
- Dullness
- Frizz
Key Benefits
- Avocado Oil and Hyaluronic Acid deliver intense hydration to visibly softer, smoother hair
- Hydrating shampoo gently cleanses without stripping natural moisture
- Detangling conditioner smooths strands and supports easier combing
- Multi-use oil serum seals in softness and adds a luminous, frizz-free finish
Highlighted Ingredients
What Else You Need to Know
A ready-to-gift holiday set. Includes the complete Food For Soft 3-step routine: shampoo, conditioner, and multi-use oil serum. Limited-edition holiday packaging.
Fragrance
Fresh, clean fragrance.
How to Use
Shampoo: Apply to wet hair, lather and rinse. Conditioner: Apply after shampooing, leave for 1–2 minutes, then rinse. Oil Serum: Apply 1–3 drops to damp or dry hair, focusing on mid-lengths and ends. Do not rinse.
FAQ
What hair types is Food For Soft suitable for?
Food For Soft is formulated for all dry hair types — fine, medium or thick — that need an extra dose of moisture and softness.
Can the oil serum be used on dry hair?
Yes — the multi-use hair oil serum works on both damp and dry hair. Apply to dry hair for added shine and frizz control throughout the day.
Is this a limited-edition set?
Yes — this trio is a limited-edition holiday gift set. The individual products are available year-round, but the set packaging is seasonal.
Authorized Matrix retailer · Zennkai Canada since 1984 · Matrix — professional haircare trusted by salon experts worldwide. Delivering high-performance formulas with accessible, salon-quality results since 1980.