FREE SHIPPING ON ALL ORDERS OVER $50*
Matrix Brass Off Holiday Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
Couldn't load pickup availability
A toning duo for brunettes — the ideal gift for lightened brown hair that needs to stay cool, not brassy. This limited-edition set pairs the Brass Off Blue Shampoo and Blue Conditioner, both formulated with Neutralizing Dyes to help cancel warm, brassy tones in lightened brunette hair. The conditioner also features Ceramide to help reinforce the hair's surface for a stronger, healthier-looking finish.
- Brass Off Blue Shampoo 300ml — neutralizes brassy tones in lightened brunette hair
- Brass Off Blue Conditioner 300ml — tones and conditions with added Ceramide
What It Is
A limited-edition holiday toning duo for lightened brunette hair. Includes Brass Off Blue Shampoo 300ml and Blue Conditioner 300ml — formulated with Neutralizing Dyes to help cancel brassy, warm tones.
Hair Concerns
- Brassiness
- Warm Tones
- Color-Treated Hair
Key Benefits
- Neutralizing Dyes in the blue formula help cancel warm, brassy tones in lightened brunette hair
- Blue shampoo tones while cleansing for cool, balanced-looking results from the first step
- Ceramide in the conditioner helps reinforce the hair surface for a stronger, healthier-looking finish
- Professional toning results at home — ideal between salon visits
Highlighted Ingredients
What Else You Need to Know
A ready-to-gift holiday set. Best for lightened brunettes, highlighted brunettes or anyone with warm tones to neutralize. Limited-edition holiday packaging.
Fragrance
Fresh, clean fragrance.
How to Use
Shampoo: Apply to wet hair, lather and leave for 3–5 minutes to tone, then rinse. Conditioner: Apply after shampooing from mid-lengths to ends, leave for 1–2 minutes, then rinse thoroughly.
FAQ
Who is Brass Off for?
Brass Off is formulated for lightened brunettes — anyone with highlighted, balayage or lightened brown hair who wants to neutralize warm, brassy tones.
How long should I leave the blue shampoo on?
Leave on for 3–5 minutes for toning results, or adjust timing based on your desired level of toning. The longer you leave it, the more it neutralizes warm tones.
Is this different from a purple shampoo?
Yes — Brass Off uses blue pigments specifically formulated for brunettes, while purple shampoos are designed for blondes and silvers. Blue neutralizes the orange/brassy tones that appear in brunette hair.
Authorized Matrix retailer · Zennkai Canada since 1984 · Matrix — professional haircare trusted by salon experts worldwide. Delivering high-performance formulas with accessible, salon-quality results since 1980.