You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges. 

Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.

To be eligible for a exchange:

                - your item(s) must be either be unused or no more than a quarter of the volume missing.

                - your item(s) must be in the original packaging.

                - your item(s) need to have the receipt or proof of purchase.

STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form

STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable. 

STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)

STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card

In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed

Hair Tools & Appliances

Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.

All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.

Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

Contact Us

If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.

Corporate Office
310-5491 REGENT ST

BURNABY BC V5C 4H4

Email: zennkai@megahairfamily.com