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Alcôve Hydrate & Replenish Holiday Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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A perfectly sized holiday gift for anyone with dry hair. The Alcôve Hydrate & Replenish Holiday Duo pairs two travel-size hydrating essentials — Hydrating Shampoo and Hydrating Conditioner — in a festive ornament-style gift box. A great stocking stuffer or salon retail gift for clients with dry, colour-treated, or brittle hair. Products are sulfate-free, paraben-free, and vegan.
- Hydrating Shampoo (60ml) — sulfate-free cleanse with argan oil and plant extracts for dry hair
- Hydrating Conditioner (60ml) — lightweight conditioning with plant oils for softer, more manageable hair
What It Is
A 2-piece travel-size holiday gift set for dry or colour-treated hair. Includes Hydrating Shampoo (60ml) and Hydrating Conditioner (60ml) in a festive ornament-style gift box. Sulfate-free, paraben-free, vegan. Made in Canada.
Hair Concerns
- Dryness
- Frizz
- Color-Treated
- Manageability
Key Benefits
- Hydrating Shampoo uses sulfate-free cleansers with argan oil, glycerin, and mango extract to nourish dry hair without stripping colour or moisture
- Hydrating Conditioner conditions and detangles with plant oils and PEG-50 shea butter for softer, smoother-feeling hair after every wash
- Travel-size duo is perfect as a stocking stuffer, gift bag add-on, or introduction to the Alcôve Hydrating line
- Safe for colour-treated, natural, wavy, curly, and coily hair — sulfate-free, paraben-free, and vegan
Highlighted Ingredients
What Else You Need to Know
Comes in a festive hanging ornament-style gift box — ready to give as-is. Products are sulfate-free, paraben-free, and vegan. Safe for colour-treated hair. Made in Canada. Contains fragrance (parfum) and linalool/benzyl salicylate — check full ingredient list if you have fragrance sensitivities.
Fragrance
Parfum / Fragrance. Contains linalool and benzyl salicylate.
How to Use
Shampoo: Apply to wet hair, massage into scalp 1–2 min, rinse. Conditioner: Apply to damp hair mid-lengths to ends, leave 1–5 min, rinse.
FAQ
What's included in the Hydrate & Replenish Holiday Duo?
The duo includes Alcôve Hydrating Shampoo (60ml) and Hydrating Conditioner (60ml) in a festive hanging ornament gift box.
Is this a good stocking stuffer?
Yes — at $12.95, the travel-size duo is an ideal stocking stuffer or gift bag add-on for anyone with dry or colour-treated hair.
Is this set safe for colour-treated hair?
Yes — both products are sulfate-free and safe for colour-treated hair.
Authorized Alcôve retailer · Zennkai Canada since 1984 · Alcôve — Canadian-made professional haircare. Paraben-free, sulfate-free, vegan. Formulated with plant oils and fruit extracts.