Eleven Smooth Me Now Thermal Spray
Returns & Exchanges
Thank you for shopping at Zennkai.com.
ONLINE EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Phone: (604) 599-6800
Email: zennkai@megahairfamily.com
SMOOTH ME NOW THERMAL SPRAY is a must-have in any styling routine, offering a range of benefits to hair health and appearance. This advanced formula is designed to provide heat protection, to improve frizz, and enhance the overall manageability of your hair.
KEY BENEFITS
- Heat Protection: Shield your hair from the damaging effects of heat styling tools up to 220 degrees Celsius or 428 degrees Fahrenheit. SMOOTH ME NOW THERMAL SPRAY forms a protective barrier, minimizing heat damage and ensuring your hair remains healthy and vibrant.
- Frizz Control: Tame unruly frizz and flyaways with the unique blend of antioxidant rich ingredients to smooth the hair’s cuticle, leaving it sleek and polished. Argan Oil helps to moisturise the hair, while Chamomile Flower Extract promotes the hair health & scalp.
- Smooth Finish: Achieve a professional, salon-quality finish with every use. SMOOTH ME NOW THERMAL SPRAY contains Hydrolysed Quinoa to nourish the hair and add shine. It is the perfect everyday styling product to create smoothness and silkiness of your hair, making it easy to style and manage.
- Weightless Formula: Enjoy the benefits of a powerful thermal spray without the heaviness. SMOOTH ME NOW THERMAL SPRAY is a lightweight formula that won’t weigh down your hair, ensuring natural movement and bounce.
With a delicious Coconut & Lime Fragrance, ELEVEN Australia’s SMOOTH ME NOW THERMAL SPRAY formula is gluten-free and vegan.
HOW TO USE: WORKING IN SECTIONS, GENEROUSLY SPRAY ONTO DAMP OR DRY HAIR FROM 4IN AWAY.