Bumble and bumble. Curl Starter Set
Returns & Exchanges
Thank you for shopping at Zennkai.com.
ONLINE EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
To be eligible for a exchange:
        - your item(s) must be either be unused or no more than a quarter of the volume missing.
        - your item(s) must be in the original packaging.
        - your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.Â
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances. These items are not eligible for an exchange or store credit.
RETURNING TO A ZENNKAI SALON LOCATIONÂ
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances. These items are not eligible for an exchange or store credit.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect.Â
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Phone: (604) 599-6800
Email: zennkai@megahairfamily.comÂ
Treat your coils, curls, and waves to a trio of fan-favorites from our beloved Curl Collection, all enhanced with a rich curl-loving blend of oils (Jojoba, Avocado, Coconut) and butters (Cocoa and Shea). Start with gentle Curl Moisturizing Shampoo, then 3-in-1 Conditioner used your way: as a rinse-out, leave-in, or co-wash. Together, these color-safe faves deeply hydrate hair, reduce frizz, and leave hair shiny. And when curls need a boost? Spritz on Curl Reactivator to help revive and re-define your look on Day 2 (and 3, and 4, and so on.)
SET INCLUDES:
Curl Moisturizing Shampoo 2 fl oz / 60 ml
Curl 3-in-1 Conditioner 2 fl oz / 60 ml
Curl Reactivator 2 fl oz / 60 ml
BENEFITS:
- Hydrate
- Gentle
- Detangles
- Softens
- De-frizz
- Hold
HOW TO USE:
Curl Moisturizing Shampoo: Massage throughout wet hair and rinse thoroughly.
Curl 3-in-1 Conditioner: Use this creamy, moisturizing, 3-in-1 conditioner as a rinse-out, leave-in, or co-wash. Distribute throughout wet hair, and condition - your way.
Curl Reactivator: Spray throughout damp or dry hair, run through with fingers and style. This moisturizing mist revives, reactivates, and recharges curls on Day 1, 2, 3, and beyond.
Pro-Tips:
When redefining curls between washes, spritz Curl Reactivator Spray into the palms and press into curls in downward strokes, then diffuse. This helps hydrate and reduce frizz.
Need a reset without the shampoo? Use Bb. Curl 3-in-1 Conditioner as a co-wash on days when curls need a reset but not a cleanse.