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Malibu C Quick Fix Wellness Hair Remedy
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Hair Concerns
- Colour Protection & Vibrancy
- Anti-Pollution & Metal Detox
- Scalp Buildup & Congestion
- Damage & Breakage
Key Benefits
- Freshly activated crystallized Ascorbic Acid (Vitamin C) delivers maximum potency at the moment of use — gently lifts unwanted toner and colour pigment from the hair shaft without bleach or harsh chemical removal methods.
- Disodium EDTA and Sodium Gluconate work as a dual chelating system — simultaneously removing hard water mineral deposits (calcium, magnesium, iron) while correcting colour, addressing two problems in one step.
- Citric Acid lowers formula pH to optimise chelating activity and assists cuticle closure post-treatment — priming the hair surface for immediate colour reapplication if needed.
- Preserves hair integrity through the correction process — gentle enough for scalp use, safe for colour-treated hair, and ready for immediate reapplication of colour after shampooing. Fragrance-free, vegan, preservative-free.
Highlighted Ingredients
What Else You Need to Know
Colour or toner service can be applied immediately after shampooing the remedy from hair — do not condition before reapplication. For white or non-pigmented hair, shampoo an extra time to fully remove crystallized vitamins; Malibu C Un-Do-Goo is recommended. In Metro Vancouver, hard water mineral deposits interfere with colour uptake and toner longevity — pre-service chelation is a prevention step, not just a correction. Pairs with Miracle Repair Reconstructor after rinsing. See our Hard Water Hair Damage hub.
Fragrance
Fragrance-free
How to Use
Shampoo first, then rinse. Pour crystals across a wet palm and rub with approx. 30ml (1oz) water to dissolve. Apply and scrunch through hair, leave on 5 minutes, then shampoo and rinse thoroughly. Do not condition before a colour service — proceed directly to colour. For damaged hair, follow with Miracle Repair Reconstructor after rinsing.
Authorized Malibu C retailer · Zennkai Canada since 1984 · Authorized Malibu C retailer · Zennkai Canada since 1984 · Pioneer of crystallized vitamin wellness technology since 1985 · Vegan, gluten-free & preservative-free formulas · Made in USA