Kevin Murphy Balancing.Wash Shampoo
Returns & Exchanges
Thank you for shopping at Zennkai.com.
ONLINE EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Phone: (604) 599-6800
Email: zennkai@megahairfamily.com
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When you want an everyday shampoo, it’s all about finding the right balance…our BALANCING.WASH does exactly that by gently, yet effectively cleansing the hair and scalp. Its antioxidant-rich blend helps strengthen the hair while protecting against colour fade, making it the perfect daily shampoo.
- Gentle, yet highly-effective, daily balancing shampoo
- Fresh, invigorating formula
- Provides added lustre and shine
- Suitable for all hair types from normal to oily
- Sulphate, paraben and cruelty-free
HOW TO USE:
WASH. RINSE. REPEAT – Apply to wet hair and massage gently through the hair and scalp. Rinse. Can be used daily.
INGREDIENTS:
Wheat Amino Acids are known to work deeply and supply a nourishing blend of moisturising ingredients that help to boost softness and shine, while building body and fullness.
Salvia Officinalis (Sage) Leaf Extract with its abundant vitamins and minerals, helps greasy hair.
Citrus Grandis (Grapefruit) Extract with its high levels of Vitamins C and E, helps to restore lustre and shine to the hair.
Cananga Odorata (Ylang Ylang) Flower Oil, one of the perfume world’s favourite flowers, is known for its natural conditioning properties and also helps restore balance to an oily scalp.
Pelargonium Graveolons (Geranium) Flower Oil provides shine and manageability.
Camellia Sinensis Leaf Extract (Green Tea) has been revered for centuries for its powerful antioxidant properties. Helps to increase the feel of hair’s elasticity and aids moisture retention.