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Kevin Murphy Hydrate-Me.Wash Shampoo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Dry, parched hair doesn't just need moisture — it needs the right combination of antioxidants, vitamins, and emollients to restore the hair's ability to hold and reflect light again. Dull, brittle hair isn't just dehydrated; its structural protein network has been depleted, its cuticle surface has roughened, and its capacity to retain moisture has been compromised. HYDRATE-ME.WASH addresses all three — a sulphate-free, vitamin-rich hydrating wash that replenishes moisture, smooths the cuticle, and restores the healthy glow that parched hair has lost.
HYDRATE-ME.WASH is built around a concentrated blend of antioxidant botanicals and nourishing oils that deliver hydration during the cleanse step — not just after it.
Terminalia Ferdinandiana (Kakadu Plum) Fruit Extract is KEVIN.MURPHY's signature hero ingredient. Native to Australia's Northern Territory, Kakadu Plum has the highest known concentration of natural Vitamin C of any plant on earth — up to 100 times more than an orange. In hair care, this extraordinary antioxidant density serves two functions: it smooths the cuticle surface to lock in essential moisture and restore shine, and it neutralises the free radicals generated by UV exposure, heat styling, and environmental pollution that progressively degrade the hair's structural proteins.
Retinyl Palmitate (Vitamin A) smooths the appearance of the hair shaft and helps increase elasticity — the resilience that allows dry, brittle hair to flex rather than snap. Ascorbic Acid and Ascorbyl Palmitate (Vitamin C) provide additional antioxidant reinforcement alongside the Kakadu Plum extract. Tocopherol and Tocopheryl Acetate (Vitamin E) protect the hair's lipid layer from oxidative degradation. Pyridoxine HCl (Vitamin B6) and Panthenol (Provitamin B5) support the hair's metabolic health and bind moisture structurally within the cortex. Biotin (Vitamin B7) strengthens the hair shaft and contributes to the formula's damage-prevention profile.
Butyrospermum Parkii (Shea) Butter delivers rich emollient moisture from root to tip — absorbing rapidly without clogging the cuticle, rehydrating both hair and scalp while protecting against the environmental stressors (dryness, brittleness, breakage) that compromise dry hair. Oenothera Biennis (Evening Primrose) Oil is exceptionally high in Omega-6 fatty acids and phospholipids — moisture-loving, hydrophilic compounds that are attracted to water and help the hair shaft retain it. Rosa Canina (Rosehip) Fruit Oil provides additional essential fatty acids and Vitamin C. Jojoba Esters add lightweight conditioning and surface smoothing. Undaria Pinnatifida Extract (wakame seaweed) delivers marine minerals and amino acids that reinforce hair strength. Centella Asiatica Extract provides soothing anti-inflammatory properties for the scalp. Arctium Lappa (Burdock) Root Extract strengthens and nourishes at the scalp level. Citrus Aurantium Bergamia (Bergamot) Fruit Extract balances the hair and scalp with its antioxidant-rich botanical profile. Hydrolyzed Milk Protein deposits into micro-fractures to reinforce tensile strength and improve manageability. Amodimethicone and Silicone Quaternium-18 provide conditioning, detangling, and surface smoothing.
The surfactant system — Sodium Cocoyl Isethionate, Disodium Laureth Sulfosuccinate, Cocamide MIPA, Cocamidopropyl Hydroxysultaine — is sulphate-free, producing a rich, creamy lather without the aggressive stripping of SLS or SLES.
When used with HYDRATE-ME.RINSE, internal testing showed 5x more shine and 3x smoother hair after just one use.
Sulphate-free. Paraben-free. Cruelty-free.
Metro Vancouver note: Hard water mineral deposits compound dryness by roughening the cuticle surface and blocking moisture uptake — meaning even a vitamin-rich hydrating shampoo will underperform on hair with active mineral buildup. If results are less than expected, a chelation step before your HYDRATE routine may be the missing variable. See our Hard Water Hair Damage hub for the protocol.
Who It's For Normal to dry or naturally dry hair of any texture. Particularly effective for hair exposed to harsh, dry climates, UV damage, or frequent heat styling. Colour-safe. Can be used daily. Works across all hair types including colour-treated and chemically processed hair.
Also available in the 1000 ml litre size — save 34% per ml →
Key Ingredients
- Terminalia Ferdinandiana (Kakadu Plum) Fruit Extract — Highest known natural Vitamin C concentration of any plant; smooths the cuticle, locks in moisture, and neutralises free radicals from heat and environmental damage
- Butyrospermum Parkii (Shea) Butter — Rich emollient; rapidly absorbs to rehydrate hair and scalp from root to tip without clogging the cuticle
- Oenothera Biennis (Evening Primrose) Oil — High in Omega-6 fatty acids and moisture-loving phospholipids; helps the hair shaft retain water
- Retinyl Palmitate (Vitamin A) — Smooths the hair shaft and improves elasticity to reduce brittleness
- Panthenol (Provitamin B5) — Penetrates the cortex and binds moisture structurally for lasting softness
- Undaria Pinnatifida Extract (Wakame) — Marine botanical rich in minerals and amino acids; reinforces hair strength
- Hydrolyzed Milk Protein — Deposits into micro-fractures to improve tensile strength and manageability
- Biotin (Vitamin B7) — Strengthens the hair shaft and supports damage prevention
HOW TO USE: Apply to wet hair and massage gently through hair and scalp. Rinse. Follow with HYDRATE-ME.RINSE for full system results. Can be used daily and as part of the KEVIN.MURPHY HYDRATE regimen.