FREE SHIPPING ON ALL ORDERS OVER $50*
Alcove Hydrating 950ml Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
Couldn't load pickup availability
ONLINE EXCLUSIVE
The Alcove Hydrating 950ml Duo is the professional large-size shampoo and conditioner for dry hair — from Alcove, a Canadian professional brand, delivering professional hydration at one of the most accessible price points in the Zennkai large-size range, at Canada's lowest price.
What's Included
• Alcove Hydrating Shampoo — 950ml
• Alcove Hydrating Conditioner — 950ml
Why Buy the Litre Size
• Save 24% vs buying two regular-size Alcove bottles — Canadian professional hydration at exceptional accessibility
• Alcove is a Canadian professional brand — supporting Canadian professional hair care at outstanding value
• Not available at Sephora in large-size format — professional salon-channel exclusive at Zennkai
• Professional formula at the most accessible price point in the Zennkai large-size range
• Lasts approximately 3–4 months with daily use for dry, medium-length hair
About Alcove Hydrating
Alcove is a Canadian professional hair care brand bringing professional-quality formulations to clients at accessible price points. The Hydrating system delivers daily moisture for dry hair in the professional large-size format — making professional hydration accessible to any budget while maintaining the quality and authenticity of an authorized Canadian professional product.
Key Ingredient
Professional hydration complex — Alcove's moisture-delivering blend formulated for dry hair. Hydrating conditioning base — a professional conditioner that seals moisture and adds softness for daily use.
Best For
• Dry hair wanting professional hydration at the most accessible price point
• Clients beginning with professional hair care for the first time
• Families wanting professional-quality hydration at outstanding value
• Anyone wanting Canadian professional hair care on a budget
• Metro Vancouver clients wanting daily moisture support at an accessible professional price
Available at Zennkai — Canada's lowest professional price on Alcove. Authorized retailer. 100% authenticated professional stock. Free shipping on orders over $50. Ships anywhere in Canada. Beauty with Benefits members earn points on every purchase — join free at zennkai.com/pages/beauty-with-benefits. Shop the full Alcove collection at zennkai.com/collections/alcove.