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Biolage Ultra Hydrasource Conditioner 1L
Returns & Exchanges
Thank you for shopping at Zennkai.com.
ONLINE EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Very dry hair doesn't just need more moisture — it needs a clear path for moisture to get in. Buildup on the hair shaft from hard water minerals, product residue, and environmental deposits physically blocks moisture absorption, meaning even rich conditioning treatments can't reach the cortex where the real dehydration lives. Biolage Ultra Hydra Source Conditioner solves both problems at once: cold-pressed Cupuaçu Butter to deliver potent, non-weighting hydration deep into the hair shaft, and filtered Salicylic Acid to clear the buildup that prevents that hydration from absorbing in the first place.
Ultra Hydra Source Conditioner is built around two actives that address very dry hair through complementary mechanisms.
Theobroma Grandiflorum Seed Butter (Cold-Pressed Cupuaçu Butter) is the hydration delivery system. Cupuaçu is a close relative of cacao, native to the Amazon basin, and its seed butter has an exceptionally high absorption rate compared to heavier butters like shea or mango. The key property is its high spreadability — Cupuaçu Butter distributes evenly through the hair shaft at low concentrations without the heaviness or buildup that denser butters cause. In the Ultra Hydra Source formula, it is micro-dosed cold-pressed — extracted without heat to preserve the full fatty acid and phytosterol profile that drives its deep conditioning efficacy. The result is a conditioning treatment rich enough for very dry, thick, or coarse hair that genuinely needs deep hydration, without the weighed-down, over-conditioned result that heavier formulas cause on the same hair types.
Salicylic Acid is the formula's differentiator and the ingredient customers don't expect to find in a conditioner. In the Ultra Hydra Source system, Salicylic Acid functions as a gentle clarifying agent — not at the exfoliating concentration used in scalp or acne treatments, but at a micro-dosed level calibrated to remove the residue film that accumulates on the hair shaft and prevents moisture absorption. By creating a clean, receptive surface at the cuticle level, it functions as a preparation step that amplifies the Cupuaçu Butter's hydration delivery. The combination — cleanse the surface, then hydrate the cortex — is the mechanism behind the 6x moisture result.
Prunus Armeniaca Kernel Oil (Apricot Kernel Oil) provides additional emollient conditioning, rich in Oleic and Linoleic acids that penetrate rapidly without residue. Aloe Barbadensis Leaf Juice provides lightweight humectant moisture-binding at the surface level. Behentrimonium Chloride and Stearamidopropyl Dimethylamine form the cationic conditioning base, providing targeted deposition at damaged cuticle points for slip, detangling, and surface smoothing. Tocopherol (Vitamin E) provides antioxidant protection. Elaeis Guineensis (Palm) Oil contributes additional emollient fatty acid support.
Efficacy claims (Consumer test after application of Ultra Hydra Source Shampoo, Conditioner + Leave-In Cream vs. non-conditioning shampoo):
- 6x more moisture after one use
- 72 hours of moisture and frizz control
Metro Vancouver note: Hard water mineral deposits are one of the primary causes of moisture-blocking buildup on very dry hair — the calcium and magnesium deposits that accumulate on the hair shaft physically reduce the conditioner's ability to penetrate and hydrate. The Salicylic Acid clarifying action in this formula directly addresses that barrier, making it particularly relevant for very dry hair in Metro Vancouver's hard water environment. For persistent buildup, a dedicated chelation step before your wash routine may further improve results. See our Hard Water Hair Damage hub for the protocol.
Who It's For Very dry, thick, coarse, or textured hair that needs deep, lasting hydration. Particularly effective for hair that feels persistently parched, drinks up product without staying soft, or has been dehydrated by colour services, heat styling, or environmental exposure. Works across all textures that qualify as very dry — straight, wavy, curly, or coily. Not recommended for fine hair or already-conditioned hair where Cupuaçu Butter's richness may over-soften at the root.
Pair with Biolage Ultra Hydrasource Shampoo → and Biolage Hydrasource Daily Leave-In Tonic → for the full system.
Key Ingredients
- Theobroma Grandiflorum Seed Butter (Cold-Pressed Cupuaçu Butter) — Micro-dosed, cold-pressed Amazonian butter with high spreadability; delivers deep hydration without heaviness or buildup
- Salicylic Acid (Filtered) — Micro-dosed clarifying agent; removes residue film from the hair shaft surface to create a clean, receptive surface for maximum moisture absorption
- Prunus Armeniaca Kernel Oil (Apricot Kernel Oil) — Lightweight emollient rich in Oleic and Linoleic acids; penetrates rapidly for softness without residue
- Aloe Barbadensis Leaf Juice — Lightweight humectant; draws and holds moisture at the hair surface
- Behentrimonium Chloride — Cationic conditioning agent; deposits at damaged cuticle points for targeted slip, detangling, and smoothing
- Tocopherol (Vitamin E) — Antioxidant protection; shields the hair's lipid layer from oxidative degradation
HOW TO USE: Apply to freshly shampooed hair. Leave on for 3–5 minutes. Rinse thoroughly. For best results, use after Ultra Hydra Source Shampoo and follow with Hydrasource Daily Leave-In Tonic.