MoroccanOil Scalp Balancing Shampoo
Returns & Exchanges
Thank you for shopping at Zennkai.com.
ONLINE EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances. These items are not eligible for an exchange or store credit.
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances. These items are not eligible for an exchange or store credit.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Phone: (604) 599-6800
Email: zennkai@megahairfamily.com
A sulfate-free shampoo with salicylic acid and niacinamide to help provide daily relief for the scalp, improve scalp hydration, and reduce visible flakes, oiliness, and the appearance of redness.
Healthy-looking hair starts with a balanced scalp. Scalp Balancing Shampoo gently yet effectively cleanses the scalp and hair without stripping natural oils, helping to reduce visible flaking and buildup while easing discomfort. Formulated with a potent blend of skincare-inspired ingredients—including gentle exfoliating salicylic and calming niacinamide—this purifying shampoo imparts optimal moisture to the hair and hydrates the scalp, leaving strands soft and the scalp balanced, calmed, and refreshed. Suitable for oily and dry scalps.
Results based on consumer and instrumental testing after one use of Scalp Balancing Shampoo and Conditioner:
• 95% of participants showed clinical reduction in oiliness
• 91% of participants showed clinical improvement in scalp hydration
• 88% of participants showed a reduction in flakes and residue
• 100% agree that their scalp and hair look and feel noticeably healthier over time
• 84% agree scalp discomfort is relieved
• 79% agree scalp itchiness is reduced
Botanical Therapy Blend
Exclusive to Moroccanoil, this potent blend of fumaria tea and swertia japonica extracts as well as bioactive antioxidants helps to relieve discomfort, protect, and promote an optimal scalp environment to enable hair to grow.
HOW TO USE: Massage through wet hair and scalp. Rinse well. Repeat if needed. Follow with Moroccanoil Scalp Balancing Conditioner.