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Goldwell Dualsenses Rich Repair Restoring Conditioner 1L
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Dry, damaged hair that snaps during detangling and loses its elasticity isn't just dehydrated — it's lipid-depleted. The hair's natural lipid layer, which holds the cuticle flat and seals the cortex, breaks down with heat styling, chemical services, and environmental exposure, and no amount of surface conditioning puts it back. Goldwell Dualsenses Rich Repair Restoring Conditioner addresses the problem at that structural level, using IntraLipid technology to regenerate the inner hair structure with lipids — working from the inside out to restore elasticity, reduce combing breakage, and dramatically improve manageability. Amodimethicone simultaneously seals the cuticle surface for shine and smoothness, while Hydrolyzed Keratin and Glycoproteins reinforce the protein scaffold that chemical damage has compromised. Salix Nigra (Willow) Bark Extract prevents product buildup and promotes a healthy scalp with each application.
The 1L professional size offers significant savings per ml vs. the 300ml retail size — ideal for frequent use on damaged or colour-treated hair. Sulfate-free, alcohol-free, paraben-free, gluten-free, and vegan.
What It Is
A restorative conditioner for dry to damaged hair that instantly increases combability and restores natural elasticity. IntraLipid technology regenerates the inner hair structure using lipids, repairing from inside out. Amodimethicone seals the cuticle for shine; Hydrolyzed Keratin restores protein structure. Vegan, sulfate-free, paraben-free, gluten-free, colour-safe. 1L professional size.
Hair Concerns
- Damage & Repair
- Breakage
- Dryness
- Color-Treated
Key Benefits
- IntraLipid technology regenerates the inner hair structure using lipids — replacing what heat styling, chemical processing, and environmental exposure deplete from the cortex and cuticle, restoring elasticity and reducing the brittleness that causes snapping and breakage during combing.
- Instantly improves combability from the first use — the Amodimethicone and Palmitamidopropyltrimonium Chloride conditioning base smooths the cuticle surface and reduces friction between hair fibres, making detangling significantly easier on highly porous, damaged hair that is prone to knotting.
- Hydrolyzed Keratin + Glycoproteins reinforce the hair's internal protein scaffold — keratin peptides fill structural micro-gaps left by chemical services and heat damage, while Glycoproteins support the moisture-binding capacity of the cortex, together improving bounce, elasticity, and strength.
Highlighted Ingredients
What Else You Need to Know
Apply from mid-lengths to ends only — avoid the root area to prevent weighdown, particularly on fine or medium hair. Leave in for 1–2 minutes before rinsing thoroughly. For very dry or chemically damaged hair, extend to 3 minutes. The 1L size is significantly more economical per ml than the 300ml retail size, making it practical for daily conditioning on damaged hair that needs consistent treatment. Contains Amodimethicone — not silicone-free. For maximum repair results, follow blowdrying with Goldwell Rich Repair 6 Effects Serum as a leave-in finish.
Fragrance
Warm floral with soft powdery notes.
How to Use
After shampooing, apply to mid-lengths and ends. Leave in for 1–2 minutes. Rinse thoroughly. For best results, use with Goldwell Dualsenses Rich Repair Restoring Shampoo.
FAQ
Is this conditioner sulfate-free?
Yes — Goldwell confirms the Rich Repair Restoring Conditioner is sulfate-free, alcohol-free, paraben-free, and gluten-free. It is also vegan per the updated formula.
Is this conditioner silicone-free?
No — it contains Amodimethicone, a reactive silicone that deposits selectively on the most damaged areas of the hair shaft. It is not suitable for those following a silicone-free or CGM routine.
How is the 1L size different from the 300ml?
The formula is identical — the 1L professional size simply offers a lower cost per ml and is better suited to frequent use on damaged hair, household use, or salon backbar. It is not a diluted or modified version of the retail size.
Authorized Goldwell retailer · Zennkai Canada since 1984 · Darmstadt, Germany since 1948 · KAO Salon Division pro brand · PETA-certified vegan Dualsenses + StyleSign + Marine Bamboo Tech