IGK Permanent Hair Color Kit
Returns & Exchanges
Thank you for shopping at Zennkai.com.
ONLINE EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Phone: (604) 599-6800
Email: zennkai@megahairfamily.com
AVAILABLE EXCLUSIVELY ONLINE
PLEASE ALLOW AN ADDITIONAL 1-3 BUSINESS DAYS TO SHIP
Colorist-developed at-home hair color, with safe and effective ingredients for vibrant, dimensional, salon-worthy color. Clinically proven to leave hair 15x shinier*, with 40% reduced breakage and 88% softer and smoother strands**.
Easy-to-apply, clean, high-performing formulas that won’t compromise hair health and are proudly vegan, cruelty-free, gluten-free and ammonia-free. For best results, follow with IGK Hair products.
WHAT IT IS
*Based on the results achieved on shade 1B: results may vary per shade; results compared to untreated control. **Compared to untreated control
KEY BENEFITS
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COLOR CARE COLOR SAFE
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HYDRATE
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SAFE FOR CHEMICALLY TREATED HAIR
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SHINE
HOW TO USE
Step 1: Apply PROTECT 1 COLOR BLOCK BARRIER GEL directly to the skin along your hairline and ears to avoid staining.
Step 2: Squeeze the entire tube of COLOR 2 RICH CREAM PIGMENT into the ACTIVATE 3 NOURISHING COLOR DEVELOPER bottle (every drop counts!).
Step 3: Time to activate. Shake the bottle vigorously until the pigment and developer are fully combined.
a.) Put on the gloves and work one quadrant at a time starting from the back, and applying color in small sections using the tip applicator. Be sure to saturate your hair from roots to ends, and massage through to ensure even application.
b.) Once you finish the back, repeat the steps, starting from the crown and working towards the hairline, saving the finer hairs in front for last.
c.) After all your hair is coated with color, massage color into your scalp so you don’t miss a strand.
d.) Clip your hair away from your face and neck, then let it process for 35 minutes. For stubborn grays, leave on for 45 minutes.
Step 4: Fully rinse color until water runs clear and cleanse with your favorite IGK shampoo. After cleansing, squeeze out excess water from the hair. Apply TREAT 4 POST-COLOR TREATMENT MASK generously to hair from roots to ends, combing through with a wide tooth comb. Leave on for 5 minutes. Rinse thoroughly.
Step 5: Saturate a cotton cloth with the ERASE 5 STAIN-REMOVING CLEANSER, then gently dab and wipe any stained areas of the skin or work surface.
KEY INGREDIENTS
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SQUALANE: Super emollient, replenishes moisture balance and adds shine.
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ORCHID EXTRACT: Natural moisturizer, enhances hair softness and smoothness.
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BAMBOO EXTRACT: Helps support hair strength.