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Goldwell Rich Repair Litre Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.Â
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
        - your item(s) must be either be unused or no more than a quarter of the volume missing.
        - your item(s) must be in the original packaging.
        - your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.Â
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATIONÂ
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.Â
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.comÂ
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The Goldwell Rich Repair Litre Duo pairs the two daily essentials of Goldwell's repair routine in the most economical size available: a full litre each of Rich Repair Restoring Shampoo and Rich Repair Restoring Conditioner. It's sized for consistent, everyday use on dry, damaged hair that needs a reliable routine.
The shampoo gently cleanses and removes buildup while replenishing lipids, and its FadeStop formula helps keep colour vibrant wash after wash. The conditioner follows with the same lipid-rich care to strengthen hair from within, improve combability, and restore the natural elasticity that heat styling and colour services wear down over time.
Both formulas smooth the cuticle for lasting softness and shine, and include a botanical extract that helps prevent product and mineral buildup, a common cause of dryness and dullness, especially in hard water areas like Metro Vancouver.
What It Is
The complete Goldwell Rich Repair daily routine in 1L professional sizes. The Restoring Shampoo cleanses with lipid-rich care and FadeStop to help keep colour vibrant at every wash. The Restoring Conditioner improves combability and restores elasticity with lipid-rich care and Hydrolyzed Keratin. Both formulas are vegan, paraben-free, gluten-free and colour-safe.
Hair Concerns
- Damage & Repair
- Breakage
- Color-Treated
- Dryness
- Best Value
Key Benefits
- Lipid-rich care runs through both the shampoo and conditioner — replenishing lipids with every wash and condition, with results building over time.
- FadeStop formula in the shampoo helps keep colour vibrant from the cleansing step — reducing the colour fade that happens with every wash, making the duo a practical daily routine for colour-treated hair that is also dry or damaged.
- The 1L professional size of each product supports consistent, everyday use — damaged hair responds best to a regular routine, and the litre format means you won't run out mid-routine.
Highlighted Ingredients
What Else You Need to Know
For dry, damaged hair.
Fragrance
Warm floral with soft powdery notes
How to Use
Use as daily wash + condition system.
FAQ
Is the Rich Repair Litre Duo sulfate-free?
No — the shampoo contains Sodium Laureth Sulfate (SLES). The conditioner is sulfate-free. If a fully sulfate-free system is required, the shampoo is not suitable.
Is this duo suitable for color-treated hair?
Yes — both products are colour-safe and the shampoo includes Goldwell's FadeStop formula specifically to protect colour vibrancy at every wash. The IntraLipid technology also repairs the damage that colour services cause to the inner hair structure.
How long will 1L of each product last?
For daily use on medium-length hair, 1L of shampoo typically lasts 3–4 months and 1L of conditioner 4–5 months, depending on hair thickness and application amount. The litre sizes are significantly more economical per ml than the 300ml retail sizes.
Authorized Goldwell retailer · Zennkai Canada since 1984 · Darmstadt, Germany since 1948 · KAO Salon Division pro brand · PETA-certified vegan Dualsenses + StyleSign + Marine Bamboo Tech