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Goldwell Dualsenses Rich Repair Restoring Conditioner 1L
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Dry, damaged hair that snaps during detangling and loses its elasticity isn't just dry. It's missing lipids. The hair's natural lipid layer, which keeps the cuticle smooth and protects the inner hair, wears down with heat styling, colour services and everyday exposure, and surface conditioning alone can't replace it. Goldwell Dualsenses Rich Repair Restoring Conditioner works at that deeper level, replenishing lipids from the inside out to restore elasticity, reduce breakage during combing, and greatly improve manageability. It also smooths the cuticle for shine and softness, while Hydrolyzed Keratin and Glycoproteins help strengthen hair weakened by colour and styling. A botanical extract helps prevent product buildup with every use.
The 1L professional size offers better value per ml than the 300ml retail size, ideal for frequent use on damaged or colour-treated hair. Sulfate-free, paraben-free, gluten-free and vegan.
What It Is
A restoring conditioner for dry to damaged hair that improves combability from the first use and restores natural elasticity. Lipid-rich care replenishes the hair from the inside out, the conditioning base smooths the cuticle for shine, and Hydrolyzed Keratin helps strengthen. Vegan, sulfate-free, paraben-free, gluten-free and colour-safe. 1L professional size.
Hair Concerns
- Damage & Repair
- Breakage
- Dryness
- Color-Treated
Key Benefits
- Lipid-rich care replenishes lipids inside the hair — replacing what heat styling, colour services and everyday exposure wear away, restoring elasticity and reducing the brittleness that leads to snapping during combing.
- Improves combability from the first use — the conditioning base smooths the cuticle and reduces friction between strands, making detangling much easier on porous, damaged hair that knots easily.
- Hydrolyzed Keratin + Glycoproteins help strengthen hair weakened by colour and heat styling, while helping hair hold moisture for more bounce, elasticity and strength.
Highlighted Ingredients
What Else You Need to Know
Apply from mid-lengths to ends only — avoid the root area to prevent weighdown, particularly on fine or medium hair. Leave in for 1–2 minutes before rinsing thoroughly. For very dry or very damaged hair, leave in for up to 3 minutes. The 1L size offers better value per ml than the 300ml retail size, making it practical for daily conditioning. Contains Amodimethicone — not silicone-free. For best results, follow blowdrying with Goldwell Rich Repair 6 Effects Serum as a leave-in finish.
Fragrance
Warm floral with soft powdery notes.
How to Use
After shampooing, apply to mid-lengths and ends. Leave in for 1–2 minutes. Rinse thoroughly. For best results, use with Goldwell Dualsenses Rich Repair Restoring Shampoo.
FAQ
Is this conditioner sulfate-free?
Yes — Goldwell confirms the Rich Repair Restoring Conditioner is sulfate-free, alcohol-free, paraben-free, and gluten-free. It is also vegan per the updated formula.
Is this conditioner silicone-free?
No — it contains Amodimethicone, a reactive silicone that deposits selectively on the most damaged areas of the hair shaft. It is not suitable for those following a silicone-free or CGM routine.
How is the 1L size different from the 300ml?
The formula is identical — the 1L professional size simply offers a lower cost per ml and is better suited to frequent use on damaged hair, household use, or salon backbar. It is not a diluted or modified version of the retail size.
Authorized Goldwell retailer · Zennkai Canada since 1984 · Darmstadt, Germany since 1948 · KAO Salon Division pro brand · PETA-certified vegan Dualsenses + StyleSign + Marine Bamboo Tech