K18 Perfect Pairings Repair Oil Bundle
Returns & Exchanges
Thank you for shopping at Zennkai.com.
ONLINE EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances. These items are not eligible for an exchange or store credit.
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances. These items are not eligible for an exchange or store credit.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Phone: (604) 599-6800
Email: zennkai@megahairfamily.com
K18 Molecular Repair Hair Oil
This silicone-free oil fights frizz differently by addressing the damage that causes frizz long-term and immediately smoothing frizz + flyaways.
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Reverses frizz-causing damage: Works at the molecular level to repair damaged hair, which is more susceptible to frizz
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Reduces frizz + flyaways: Natural oils work on the surface of the hair to smooth the cuticle + soften without weighing hair down
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Enhances shine + color vibrancy: Nourished, moisturized hair reflects higher shine and boosts color dimension
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Delivers heat protection: to prevent further frizz-causing damage up to 450°F (232°C)
WET BRUSH PRO DETANGLER
Our top selling brush for a reason! The Wet Brush easily detangles your hair but it also massages the scalp! This brush can be used on wet or dry hair and is perfect for all hair types. It features a soft, rubberized non-slip grip for a secure, comfortable hold and the flexible bristles detangles hair with ease
KERASTASE NUTRITIVE 8H MAGIC NIGHT SERUM
This overnight leave-in serum gives a nourishing boost to all dry hair types. During the night, hair is prone to reverse the daytime loss by absorbing all of nutrients of you hair care.
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8h of overnight nourishment
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Provides easier detangling, avoiding pillow friction
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Hair fiber is softer to the touch
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Fragrance to promote relaxed sleep
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Increases manageability on normal to coarse hair
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Hydrates without weighting down on fine hair
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Provides definition to curly hair