K18 Basic Repair Routine Bundle
Returns & Exchanges
Thank you for shopping at Zennkai.com.
ONLINE EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances. These items are not eligible for an exchange or store credit.
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances. These items are not eligible for an exchange or store credit.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Phone: (604) 599-6800
Email: zennkai@megahairfamily.com
Bundle includes:
- K18 DAMAGE SHIELD PH PROTECTIVE SHAMPOO 250ML
- K18 DAMAGE SHIELD PROTECTIVE CONDITIONER 250ML
- K18 LEAVE-IN MOLECULAR REPAIR HAIR MASK 50ML
K18 DAMAGE SHIELD PH PROTECTIVE SHAMPOO
A color-safe, pH-optimized shampoo with the patented K18PEPTIDE™ to effectively cleanse while maintaining hair health and protecting hair from damage. pH-optimized formula helps reduce excess swelling of the hair cuticle during washing to help prevent frizz, preserve color, and enhance shine. Scalp microbiome-friendly and gentle enough to use every time you cleanse.
- gentle daily cleaning
- microbiome-friendly
- pH-optimized
K18 DAMAGE SHIELD PROTECTIVE CONDITIONER
A nourishing, protective conditioner that helps shield hair from daily damage to help maintain hair health and improve smoothness and shine. Engineered to weightlessly soften and detangle while the K18PEPTIDE™ helps replenish hair during washing.
PROTECTS FROM DAMAGE FOR UP TO 3 DAYS FROM:
- UV rays
- mechanical styling
- environmental aggressors
K18 LEAVE-IN MOLECULAR REPAIR HAIR MASK
Hair like new. This leave-in mask heals and strengthens hair with lightweight moisturizing benefits to detangle and keep hair smooth and soft, without weighing it down. Please see dosage chart for exact usage. For best results, use for the first 4-6 consecutive washes following a service, and then every 3-4 washes as needed to maintain hair strength.
You’ll discover:
- Like-new hair repaired from the inside out
- Healed damage from bleach, color, chemical services, heat, and mechanical styling
- Restored strength, softness, smoothness, and bounce
- Reduced breakage, split ends, and color fade
- pH balance of 5.0-6.0
- Doesn’t wash away with shampoo, leaving lasting results
- 91% original strength*
- 94% original elasticity*