FREE SHIPPING ON ALL ORDERS OVER $50*
Pureology Hydrate Litre Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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The Pureology Hydrate Litre Duo is the professional-size version of Canada's #1 colour care shampoo and conditioner — a 100% vegan, sulfate-free system for dry, colour-treated hair, formulated with the patented AntiFade Complex® that protects colour vibrancy while delivering the deep hydration that colour-treated hair consistently needs, in the 1-litre professional size that Sephora doesn't stock.
What's Included
• Pureology Hydrate Shampoo — 1 litre (1000ml)
• Pureology Hydrate Conditioner — 1 litre (1000ml)
Why Buy the Litre Size
• 40% savings vs buying two regular-size bottles — Pureology is concentrated, so a litre lasts significantly longer than standard sizing suggests
• Professional salon size used in colour salons across Canada — the same quality your stylist uses
• Not available at Sephora — Sephora carries standard Pureology sizes only. The litre is an authorized salon-channel exclusive
• Lasts approximately 3–5 months with regular use for medium-length hair
• ZeroSulfate® formula means no lather loss in the larger size — every drop performs
About Pureology Hydrate
Pureology Hydrate is the most recommended Pureology line in Canada — and for good reason. Built specifically for dry, colour-treated hair, every formula in the Hydrate system contains the proprietary AntiFade Complex® (Vitamin E and sunflower seed extract) that shields colour molecules from UV fading and washing. The shampoo uses Pureology's ZeroSulfate® formula — gentle enough for daily use without stripping colour, effective enough to properly cleanse the scalp. The conditioner delivers avocado oil, green tea, and sage to restore moisture and manageability without leaving colour-treated hair feeling heavy.
Key Ingredient
AntiFade Complex® — Pureology's patented blend of Vitamin E and sunflower seed extract that wraps colour molecules in a protective shield against UV fading, washing, and environmental damage. ZeroSulfate® formula — sulfate-free cleansing that preserves colour vibrancy and is gentle enough for daily use on colour-treated hair.
Best For
• Dry, colour-treated hair needing both hydration and colour protection
• Anyone who colours their hair regularly and wants to extend time between appointments
• Sulfate-free seekers — Pureology Hydrate is ZeroSulfate® across both shampoo and conditioner
• Vegan and cruelty-free buyers — 100% vegan across the entire Pureology range
• Families or frequent washers who go through product quickly and want the best per-wash value
Available at Zennkai — Canada's lowest professional price on Pureology Hydrate. Authorized Pureology retailer. 100% authenticated professional stock. Free shipping on orders over $50. Ships anywhere in Canada. Shop the full Pureology collection at zennkai.com/collections/pureology.