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Sebastian Drench Hydrating Shampoo 1L
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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If Drench is already managing your dry or frizzy hair, the litre is the format that makes sense. The same Glycerin and Panthenol formula — in a professional size that cuts cost per ml by 38% and stops you running out mid-routine.
Sebastian Drench uses an intense, nourishing formula built around two complementary hydration mechanisms. Glycerin draws moisture from the surrounding environment into the hair shaft and holds it there, working at the surface level to maintain softness between washes. Panthenol (provitamin B5) penetrates deeper into the cortex, binding moisture structurally and improving elasticity — which is why hair feels more pliable and less brittle after consistent use rather than just at rinse-out. Guar Hydroxypropyltrimonium Chloride provides slip and detangling during the wash, reducing mechanical breakage on fragile or frizz-prone hair. Dimethicone smooths the cuticle surface for immediate shine and frizz reduction.
Colour-safe — suitable for regular use on coloured or chemically treated hair without accelerating fade.
Metro Vancouver note: Coastal humidity accelerates frizz rebound on hair that's already dehydrated. A humectant-forward shampoo like Drench addresses the underlying dehydration rather than relying on finishing products to suppress the symptom.
Who It's For Dry, dehydrated, frizzy, or chemically treated hair of any texture. The litre size suits daily users, households sharing a routine, or anyone on a regular colour or chemical service schedule who uses Drench consistently between appointments.
Key Ingredients
- Glycerin — Humectant that draws and retains moisture at the hair surface for lasting softness between washes
- Panthenol (Provitamin B5) — Penetrates the cortex and binds moisture structurally, improving elasticity and reducing brittleness
- Guar Hydroxypropyltrimonium Chloride — Cationic conditioning agent that provides slip, detangling, and frizz reduction during washing
- Dimethicone — Smooths the cuticle surface for immediate shine and frizz control at rinse-out
- Citrus Lemon Peel Oil — Natural fragrance component with brightening properties
HOW TO USE: Massage into wet hair to activate the rich lather. Rinse thoroughly. Repeat if needed. Best followed with Sebastian Drench Intensely Hydrating Conditioner.
| Savings Math
The 250ml retails at $21.95 CAD — $0.088 per ml. The 1000 ml retails at $48.95 CAD — $0.049 per ml. That's a 44% lower cost per ml with the litre. Four times the product for 2.2 times the price. Professional litre sizes available in-store at all six Metro Vancouver locations or online at Zennkai. |