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REF Stockholm Get It Straight N°421
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Not all smoothing creams are built for actually getting hair straight — most smooth without truly flattening, leaving wavy or frizzy hair with a polished version of its natural texture rather than the sleek, anti-static, humidity-resistant result a blowout is meant to deliver. REF Stockholm Get It Straight N°421 is built specifically for that outcome: a gel-cream formula that you apply to damp hair before blow-drying and that relaxes texture, eliminates frizz, and creates a silky, straight look that holds against humidity. Hold 2, Shine 4, Volume 1 — designed to make hair sleeker, not bigger.
Get It Straight N°421 is a water-based gel-cream with no traditional hold polymers — the texture and performance come from a crosslinked gel and silicone system that behaves differently from VP/VA or PVP-based straightening creams.
Carbomer and Dehydroxanthan Gum are the primary thickeners and gel-forming agents — creating the formula's characteristic smooth, silky texture that distributes evenly through damp hair without loading or weighing it down. Acrylates/C10-30 Alkyl Acrylate Crosspolymer is a crosslinked acrylate thickener that contributes to the formula's gel structure and provides a light film-forming effect during drying — the mechanism behind the mild hold (Hold 2) that keeps the hair lying flat and straight once the blow-dry is complete. The low hold level is intentional: high-hold polymers add volume and structure; this formula is designed to suppress volume, not build it.
Dimethicone and Dimethicone Crosspolymer form the formula's silicone smoothing and shine system. Dimethicone fills the cuticle micro-gaps and surface irregularities that cause frizz and diffuse light, creating a smooth, reflective surface. Dimethicone Crosspolymer — a three-dimensional crosslinked silicone — adds a more durable, elastic silicone film that provides better humidity resistance than standard dimethicone alone. This is the primary anti-static and humidity-defence mechanism: the crosslinked film acts as a physical barrier against atmospheric moisture uptake that would otherwise re-swell the cuticle and disrupt the straight style. PEG-12 Dimethicone adds further surface-smoothing and the slip that makes the formula easy to distribute through damp hair.
Mica is the optical finishing active — light-scattering mineral platelets that create the high-shine result (Shine 4). C12-15 Alkyl Benzoate is a lightweight ester emollient that contributes to the silky, non-greasy skin feel and even spreadability. Steareth-2 and Steareth-21 are emulsifiers that keep the formula stable and ensure even distribution.
Hydrolyzed Quinoa provides the formula's protein reinforcement — the same REF Stockholm care signature across the range, delivering amino acid support and structural resilience at the hair surface. Hydrolyzed Soy Protein adds complementary amino acid deposit for additional protein strength. The REF Colour Preserve System protects colour vibrancy and maintains the structural integrity of colour-treated hair through repeated heat styling use.
Glycerin provides humectant moisture balance. Polysorbate 20 and PEG-40 Hydrogenated Castor Oil act as emulsifiers that support the formula's water-in-silicone emulsion stability.
Paraben-free. Gluten-free. Vegan. Colour-safe.
Metro Vancouver note: Coastal humidity is the primary enemy of straight blowout styles locally — the atmospheric moisture that re-enters the cuticle post-styling is what causes frizz to return and straight styles to revert. The Dimethicone Crosspolymer humidity-barrier film is specifically effective for maintaining straight styles through Metro Vancouver's damp climate, where standard smoothing creams often lose their effect within a few hours.
REF N°421 Performance Scores Hold: 2 | Shine: 4 | Volume: 1 Low hold, maximum shine, minimum volume — the correct balance for a sleek straightening product where the goal is smooth, polished flatness rather than body or structure.
Who It's For All hair types, especially thick, wavy, and frizzy hair that requires active smoothing during blow-drying rather than just post-styling frizz control. Works on medium hair too. Apply to damp hair and blow-dry straight. Colour-safe — the REF Colour Preserve System makes it appropriate for regular use on colour-treated hair that sees frequent heat styling. Not recommended for curl-enhancing routines — the low-volume, smoothing formula actively suppresses wave and curl pattern.
Key Ingredients
- Dimethicone Crosspolymer — Three-dimensional crosslinked silicone film; provides durable humidity-resistant smoothing and anti-static frizz control that maintains straight styles through atmospheric moisture changes
- Dimethicone — Fills cuticle micro-gaps for a smooth, reflective surface; reduces frizz and adds immediate shine
- Carbomer & Dehydroxanthan Gum — Gel-forming thickeners; create the formula's smooth texture and provide light film-forming hold that keeps hair lying flat without adding volume
- Mica — Light-scattering mineral; creates the high-shine (Shine 4) result
- Hydrolyzed Quinoa & Hydrolyzed Soy Protein — Dual protein system; deposits amino acids and structural reinforcement at the hair surface
- REF Colour Preserve System — Protects colour vibrancy and hair structural integrity through repeated heat styling use
How to Use Apply a small amount to damp hair and distribute from mid-lengths to ends. Blow-dry straight using a round brush or paddle brush. Style as desired.