FREE SHIPPING ON ALL ORDERS OVER $50*
Redken Hair Cleansing Cream Shampoo 1L
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Reset. Refresh. Reveal Healthier Hair.
Meet your weekly hair reset. The Redken Hair Cleansing Creme Shampoo is a professional-grade clarifying shampoo that goes beyond your everyday wash — it performs a deep detox, stripping away everything that's been silently weighing your hair down.
Whether it's dry shampoo residue, styling product buildup, hard water minerals like calcium, magnesium, copper, and iron, excess oil, or environmental pollution, this creamy clarifying formula clears it all in a single use — without stripping the hair of its integrity.
Why Your Hair Needs a Weekly Cleanse
Over time, everyday products, mineral deposits from tap water, and environmental impurities accumulate on the hair shaft and scalp. This buildup can make hair look dull, feel heavy, and resist moisture from conditioners and treatments. The Redken Hair Cleansing Creme breaks through that barrier so your other products can actually do their job.
What Makes It Different
Unlike harsh clarifying shampoos that can leave hair feeling stripped and dry, Redken's creamy formula is designed to purify while strengthening the hair cuticle — leaving strands noticeably shinier, lighter, and more responsive. It works beautifully as a weekly reset before your regular conditioning routine.
KEY BENEFITS
- Deep-cleans product buildup from dry shampoo, hairspray, and styling products
- Removes hard water minerals including copper, iron, magnesium, and calcium
- Eliminates pollution residue and environmental impurities
- Strengthens and smooths the hair cuticle for enhanced shine
- Refreshes and rebalances the scalp
- Leaves hair feeling lightweight, clean, and revitalized
- Safe for all hair types and textures, including colour-treated hair
- Pairs seamlessly with any Redken conditioner
HOW TO USE: Apply to thoroughly wet hair. Massage generously into scalp and lengths to work into a rich lather. Rinse completely. Follow with your favourite Redken conditioner. For best results, incorporate into your routine once per week. Avoid contact with eyes — rinse immediately if contact occurs.
Pro tip: Use this before a hair mask or treatment for maximum absorption and results.