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Kerastase Genesis Fortifying - Bundle Thin to Medium Hair
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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AS MENTIONED IN FASHION MAGAZINE! EXPERIENCING HAIR LOSS RIGHT NOW? YOU'RE NOT ALONE - HERE'S HOW TO HELP STOP IT. CHECK IT OUT HERE
reduce the look of thinning in it's tracks. Whether it is from Covid, postpartum, hormones, or any other stressors in your life! Here are our Kerastase favorites that pair PERFECTLY to combat hair loss. Did you know that an unhealthy scalp can lead to hair loss? Check out our Scalp Bundles here
97,7% reduced hair-fall due to breakage 97,7% less breakage 97,7% more resistant 97,7% stronger hair Bodifies and plumps the hair fibre when combined with Bain Hydra-Fortifiant
What It Is
A curated Genesis bundle for thin to medium weakened hair — Bain Hydra-Fortifiant system for lighter textures, with the full anti-hair-fall fortifying routine.
Hair Concerns
- Thin to medium weakened hair routine
- Hydra-Fortifiant system
- Best value Genesis routine for fine hair
- Anti-hair-fall daily care
Key Benefits
- Curated Genesis routine for thin to medium hair (Hydra-Fortifiant system)
- Save vs buying products separately
- Aminexil + Edelweiss + Ginger Root system across all components
Highlighted Ingredients
What Else You Need to Know
Hydra-Fortifiant bundle — lighter formulation. For dry + thick hair, see Genesis Bundle for Dry and Thick Hair. See product page for exact bundle composition.
Fragrance
Invigorating woody-citrus.
How to Use
Daily routine per bundle composition. Use minimum 6 weeks for visible anti-hair-fall results.
Authorized Kerastase retailer · Zennkai Canada since 1984 · #1 professional hair care brand worldwide · Premium French formulations · Salon-tested and approved