Kerasilk Smoothing Shampoo
Returns & Exchanges
Thank you for shopping at Zennkai.com.
ONLINE EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances. These items are not eligible for an exchange or store credit.
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances. These items are not eligible for an exchange or store credit.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Phone: (604) 599-6800
Email: zennkai@megahairfamily.com
ONLINE EXCLUSIVE
NOURISHED. CONTROLLED.
A gentle cleansing shampoo infused with Biomimetic Silk & Shea Oil. Our 100% vegan formula tames frizz and calms the overall hair structure while intensively nourishing the hair for a luxuriously smooth and soft feel.
*No animal-derived ingredients
IDEAL FOR: Coarse, frizzy or unruly hair; hair that lacks control and is difficult to style; curly and wavy hair
BENEFITS:
- Intensively nourishes the hair and leaves it soft and smooth from roots to tips
- Tames unruly hair strands, fights against frizz and smooths the overall hair structure
- Improves manageability
- Removes dirt, sweat, oil, pollution and product build-up and is gentle on the scalp
- Neutralizes hard water to prevent mineral buildup and maintains hair in a balanced neutral state
- Free from: silicones, sulfates, dyes, microplastics, mineral oils
- 100% Vegan formula1
- Climate neutral product2
- Bottle is fully recyclable.3 Please recycle
1 No animal-derived ingredients
2 Product is CO2 compensated; Climate neutral = Often also called ‘carbon neutral’, describing the reduction and compensation of carbon emissions to Zero, but scientifically ‘climate neutral’ refers to all greenhouse gases, not only carbon dioxide
3 Assessed by Institute Cyclos-HTP GmbH for AT, BE, CH, CZ, DE, DK, ES, FR, GR, HU, IE, LT, LU, NL, NO, PT, RO, SE, SI, SK, UK
HOW TO USE:
Lather and rinse.
FRAGANCE:
KERASILK Care Signature Fragrance:
Mix of flowers and amber notes with an energizing top (floral-gourmand)
Fragrance ingredients: isopropyl myristate, dipropylene glycol, methyl dihydrojasmonate, tetramethyl acetyloctahydronaphthalenes, ethyl linalool, hexyl cinnamal, isobutyl methyl tetrahydropyaranol, linalool, benzyl salicylate.