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Goldwell Ultra Volume Litre Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.Â
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
        - your item(s) must be either be unused or no more than a quarter of the volume missing.
        - your item(s) must be in the original packaging.
        - your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.Â
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATIONÂ
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.Â
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.comÂ
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The Goldwell Ultra Volume Litre Duo is the professional 1-litre shampoo and conditioner for fine, flat, or limp hair — using Goldwell's professional volumising technology to build body and lift at the root while maintaining the featherweight feel fine hair needs to stay lifted throughout the day, at one of the best value price points in the Zennkai litre range.
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What's Included
•       Goldwell Ultra Volume Shampoo — 1 litre (1000ml)
•       Goldwell Ultra Volume Conditioner — 1 litre (1000ml)
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Why Buy the Litre Size
•       Save 55% vs buying two regular bottles — exceptional value professional volume system
•       Fine hair uses less product per wash — a litre lasts proportionally longer, making it even better value for fine-hair clients
•       1000ml vs 900ml from three regular bottles — 100ml extra free every purchase
•       Not available at Sephora in litre size — professional salon-channel exclusive at Zennkai
•       Lasts approximately 4–6 months for fine, medium-length hair with daily use
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About Goldwell Ultra Volume
Goldwell Ultra Volume is the brand's lightweight volume technology for fine, flat, or limp hair — built on 75+ years of professional German hair care expertise. The ultra-light formula builds body and lift inside the fine hair fiber without the surface buildup that many volumising products leave, which causes fine hair to go flat faster. Professional German engineering at an exceptionally accessible price point in the litre format.
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Key Ingredient
Ultra-light volumising complex — Goldwell's professional volume technology that builds body inside fine hair fiber without surface residue or buildup. Featherweight conditioning system — a conditioning base light enough for fine hair that provides softness without compromising lift or movement.
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Best For
•       Fine, flat, or limp hair needing professional volume at exceptional value
•       Anyone transitioning from drugstore volume shampoo to professional volumising care
•       Fine hair that wants body without buildup or flatness by midday
•       Clients building a professional hair care routine on a budget
•       Fine, colour-treated hair wanting volume without compromising colour longevity
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Available at Zennkai — Canada's lowest professional price on Goldwell. Authorized retailer. 100% authenticated professional stock. Free shipping on orders over $50. Ships anywhere in Canada. Beauty with Benefits members earn points on every purchase — join free at zennkai.com/pages/beauty-with-benefits. Shop the full Goldwell collection at zennkai.com/collections/goldwell.